CON­SUMER COM­PLAINT

Consumer Voice - - Responsible Travel -

I had booked a Ford Eco Sport 1.5 Ti­ta­nium (D) Plus model, which was launched on 26 June 2013. The car was pur­chased from an au­tho­rized dealer of Ford Mo­tors. Even after full pay­ment for the ve­hi­cle, the dealer was con­stantly ex­tend­ing the com­mit­ted de­liv­ery date – from the end of Au­gust 2013, it was post­poned to third week of Septem­ber. Till date there has been no de­liv­ery of the said ve­hi­cle. I have been con­stantly call­ing up the dealer for de­liv­ery sta­tus of ve­hi­cle but there is no sat­is­fac­tory re­sponse from their side. Hence, I re­quest the higher au­thor­i­ties of Ford Mo­tors to take up this mat­ter on an ur­gent ba­sis. Else I will have to go to con­sumer court against this. Kam­lesh Cha­van We have writ­ten to the company stat­ing that the dealer has been hold­ing the full amount and not yet de­liv­ered the ve­hi­cle to the cus­tomer. This amounts to un­fair trade prac­tice. The cus­tomer will be en­ti­tled to claim in­ter­est on the de­posit @ 18 per cent. In case the dealer has de­liv­ered the ve­hi­cle to some other cus­tomer who had booked later than the ag­grieved per­son, there will be grounds to take ac­tion. The company should as­cer­tain the ac­tual po­si­tion and di­rect the dealer to de­liver the ve­hi­cle soon.

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