Consumer Voice - - Responsible Travel -

I had vis­ited Sony’s ser­vice cen­tre to get my hand­set re­paired. The staff there in­formed me that they were work­ing on another set with the same prob­lem, in­di­cat­ing that the prob­lem was common to this model. When they said it would take them 20 days to get a re­place­ment hand­set, I had to turn back. Hav­ing seen the level of their ser­vice right at the be­gin­ning, I can­not help but won­der what will hap­pen in the fu­ture. I had not spent this much money to keep my hand­set in a ser­vice cen­tre. In­stead of a new hand­set, I want the cheque of my billing amount so I can get the money back. Shub­ham Agrawal If a par­tic­u­lar model of a hand­set has a common prob­lem, then that model should be with­drawn from the mar­ket and not sold to cus­tomers. In this case, the cus­tomer is jus­ti­fied in de­mand­ing re­fund of money paid by him.

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