I had visited Sony’s service centre to get my handset repaired. The staff there informed me that they were working on another set with the same problem, indicating that the problem was common to this model. When they said it would take them 20 days to get a replacement handset, I had to turn back. Having seen the level of their service right at the beginning, I cannot help but wonder what will happen in the future. I had not spent this much money to keep my handset in a service centre. Instead of a new handset, I want the cheque of my billing amount so I can get the money back. Shubham Agrawal If a particular model of a handset has a common problem, then that model should be withdrawn from the market and not sold to customers. In this case, the customer is justified in demanding refund of money paid by him.