I bought a pair of headphones with a six-month warranty from Infibeam.com. The product delivered was defective, so I complained and the company sent another pair, which was delivered in some other brand’s unsealed box and turned out to be defective as well. The packaging was pathetic with the product full of dust. I again complained, only to receive a third defective pair of headphones in yet another bad packaging. When I searched online, I found that the brand mentioned on Infibeam.com does not exist and the box it was sent in does not have manufacturer’s name and contact details. After I made another complaint, the company asked me to return all three pairs of headphones. However, I believe I must file a formal complaint against the malpractice. Please guide if I should return all defective headphones as they are the only proof of the defective, unbranded and unmarked products that the company is selling. Mohit You may return the defective headphones after retaining a proof of return with an undertaking from the company that they have them all back as they were defective. They may be asked to refund the cost price plus interest and Rs 2,000 compensation for providing defective goods causing avoidable harassment. You may also go to the district consumer redressal forum for necessary relief.