CON­SUMER COM­PLAINT

Consumer Voice - - Readers’ Page -

Ankit Su­rana I had given my phone to a Micromax ser­vice cen­tre in Jaipur. It has been a month and they are yet to re­pair and re­turn the same. The last time I fol­lowed up, the em­ploy­ees mis­be­haved and even used threat­en­ing words.

I bought the Micromax phone for Rs 14,105. From day one, the phone has been au­to­mat­i­cally get­ting on and off and many fea­tures were not work­ing prop­erly. I have re­ported the above mat­ter to their ser­vice cen­tre and vis­ited them sev­eral times, but de­spite all my plead­ings their staff did not bother to fix the fault and re­turn the phone. They were sup­posed to re­turn the phone within a week. I have al­ready suf­fered a loss of over Rs 50,000 and in­curred ex­penses of Rs 3,000 with­out the phone.

Please guide on what ac­tion should be taken against the company. Firstly, a threat to life is a crime and you must in­form your lo­cal po­lice sta­tion if the threats are se­ri­ous in na­ture. As for the phone, since it has been de­fec­tive from the be­gin­ning and was within the war­ranty pe­riod when you re­turned it, they are un­der obli­ga­tion to re­place the same. Now that they are not re­spond­ing, you may write a fi­nal warn­ing no­tice ask­ing for re­place­ment or re­fund of the amount within seven days. If the company fails to do so, you must file a for­mal com­plaint at the con­sumer fo­rum.

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