Court or­ders travel firm to com­pen­sate con­sumer for can­celling Europe tour

Consumer Voice - - In The News -

The con­sumer dis­putes re­dres­sal fo­rum in In­dore has or­dered Thomas Cook Limited (In­dia) to com­pen­sate a cus­tomer for can­celling a Europe tour. In April 2007, busi­ness­man Deepak Ku­mar, 25, a res­i­dent of Triveni colony, had booked his tour to Europe un­der the ‘Hall­mark of Europe Tour’ pack­age for 18 days from Thomas Cook (In­dia). As per the pack­age, Ku­mar and his fam­ily had to join the Euro tour from Lon­don to Nice (France) for Rs 146,835 (Euro 2,259), which the In­dian tourist paid. Deepak had paid Rs 17,000 in ad­vance as against to­tal cost of the tour to get his seat booked.

Deepak had sub­mit­ted all the re­quired doc­u­ments for the tour, the re­ceipt of which he ver­i­fied through email. The travel firm then as­sured him that he would be pro­vided proper ser­vice. How­ever, when Deepak cross-checked as to whether his doc­u­ments reached for visa verification and other per­mis­sions through emails, the travel firm dilly-dal­lied. Af­ter per­sis­tent prod­ding, the travel firm sent the doc­u­ments to gov­ern­ment of­fices for the process on 15 May 2008. How­ever, the verification was not done due to gov­ern­ment hol­i­days on May 16 and 17. Mean­while, he had to join the tour on May 18, which he could not. As Deepak failed to re­port in Lon­don of­fice, he had to bear losses to the tune of Rs 122,400 as against his of­fice work. He then moved the con­sumer fo­rum in In­dore against the travel firm, ask­ing them to pay Rs 153,835 as com­pen­sa­tion for can­cel­la­tion of the tour pack­age and Rs 122, 400 for the loss he suf­fered due to can­cel­la­tion of the ticket. Mean­while, re­spon­dents in their re­ply claimed that it was not their duty to ar­range air tick­ets, over­seas travel in­sur­ance and visa. The travel firm claimed that they had in­formed the con­sumer’s fa­ther Ma­hesh Ra­j­pal about the norms of the tour pack­age, in which they did not pro­vide the said fa­cil­i­ties.

Af­ter scru­ti­niz­ing the doc­u­ments of both par­ties, the fo­rum di­rected the com­pany to pay back the ad­vance of Rs 17,000 along with 8 per cent in­ter­est and also pay Rs 6,000 for men­tal ha­rass­ment and lit­i­ga­tion ex­penses.

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