Griev­ance Re­dres­sal Mech­a­nism

Consumer Voice - - Pension -

The griev­ance re­dres­sal mech­a­nism (GRM) is well-de­fined and is fol­lowed by the var­i­ous in­ter­me­di­aries of the NPS and other pen­sion schemes. The mech­a­nism also pro­vides for the fol­low­ing: (i) stip­u­la­tion of time­lines for re­dres­sal of griev­ances; (ii) ap­point­ment of om­buds­man; (iii) ap­peal by a sub­scriber to the om­buds­man; and (iv) pro­vi­sion of penalty. The NPS has a mul­ti­lay­ered GRM that is cen­tral­ized at Cen­tral Record-Keep­ing Agency and is ap­proach­able through call cen­tre/in­ter­ac­tive voice re­sponse sys­tem (IVRS), Web-based in­ter­face, phys­i­cal com­plaints, etc. Griev­ances can be logged in through Cen­tral Griev­ance Mon­i­tor­ing Sys­tem (CGMS), which is main­tained by CRA. Sub­scribers can check the sta­tus of their griev­ance (via to­ken num­ber al­lot­ted by the sys­tem) at the CRA web­site www.cransdl.co.in or through the call cen­tre at 1800-222-080, or at the fol­low­ing ad­dress: NSDL e-Gov­er­nance In­fra­struc­ture Limited 1st Floor, Times Tower, Ka­mala Mills Com­pound Se­na­p­ati Ba­pat Marg, Lower Parel Mumbai 400013 www.npscra.nsdl.co.in If the sub­scriber does not re­ceive any re­sponse within 30 days or is not sat­is­fied with the res­o­lu­tion by CRA, they can ap­ply to the Griev­ance Re­dres­sal Cell (GRC) of PFRDA. The griev­ances are also be­ing en­ter­tained di­rectly by PFRDA at their Griev­ance Cell at:

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