If You Are a Customer
Any customer who purchases hallmarked silver jewellery can get the same tested from any BISrecognized assaying and hallmarking centre. The cash memo issued to the customer by the licensee jeweller shall indicate fineness, in addition to other legally mandatory details. In case the hallmarked jewellery/artefacts sample brought by the consumer is found to be of lesser purity than that marked on the jewellery/artefacts, the testing charges would be
refunded to the consumer by the centre who had hallmarked the jewellery/artefacts. The jeweller/ manufacturer shall be obliged to satisfy the customer through replacement. In case the sample fails the first time, the jeweller/ manufacturer would be issued warning for taking corrective actions. In case of a second failure within a period of six months, the license would be processed for cancellation. The submission of silver jewellery articles/artefacts for hallmarking shall be stopped immediately if directed to do so by BIS for any reason.