Court or­ders com­pen­sa­tion to ha­rassed cus­tomer

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The Kam­rup Dis­trict Con­sumer Court has or­dered Gur­gaon-based SBI Card & Pay­ment Ser­vices Ltd and Chen­nai-based Royal Sun­daram Al­liance In­sur­ance Com­pany to pay Rs 17,000 to a cus­tomer for de­mand­ing money in an unau­tho­rized way. The court also or­dered for the com­pen­sa­tion amount to be paid within 45 days to com­plainant Atul Chan­dra Dutta on whose be­half the Con­sumers’ Legal Pro­tec­tion Fo­rum had filed a case in the Kam­rup Dis­trict Con­sumer Court.

Ac­cord­ing to the case, Atul Chan­dra Dutta had owned an SBI credit card which he used from Septem­ber 2006 to De­cem­ber 2006, and dur­ing this pe­riod he had pur­chased items equiv­a­lent to Rs 3,710 by us­ing the credit card. The cheques for Rs 3,710 were de­posited through the agent of the SBI credit card and there­after there was no pur­chase or use of the credit card, which was de­stroyed by be­ing crushed into pieces and re­turned to SBI Card and Pay­ment Ser­vices Ltd.

In Oc­to­ber 2006 Dutta re­ceived a tele­phone call from M/S Royal Sun­daram Al­liance In­sur­ance Com­pany Limited, Chen­nai, with ref­er­ence to the SBI credit card, ask­ing him to open an in­sur­ance pol­icy. There­after they sent him a hos­pi­tal cash in­sur­ance pol­icy with­out his con­sent. Dutta sent a let­ter in De­cem­ber 2006 for can­cel­la­tion of the in­sur­ance pol­icy. In spite of his re­peated ob­jec­tions, the in­sur­ance com­pany sent an­other pol­icy in Fe­bru­ary 2007. Since then, SBI Credit Card au­thor­i­ties in Gur­gaon have been dis­turb­ing Dutta through tele­phone calls de­mand­ing money, though he does not have any out­stand­ing amount to be paid ei­ther to the in­sur­ance com­pany or to SBI Card & Pay­ment Ser­vices Ltd. He even asked for the state­ment of out­stand­ing bal­ance but it was not given to him. SBI Card and Pay­ment Ser­vices Ltd also sent a legal no­tice to Dutta, de­mand­ing pay­ment of Rs 59477.27. Suf­fer­ing se­vere men­tal agony and phys­i­cal strain, Dutta filed a com­plaint with the con­sumer fo­rum.

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