Court orders compensation to harassed customer
The Kamrup District Consumer Court has ordered Gurgaon-based SBI Card & Payment Services Ltd and Chennai-based Royal Sundaram Alliance Insurance Company to pay Rs 17,000 to a customer for demanding money in an unauthorized way. The court also ordered for the compensation amount to be paid within 45 days to complainant Atul Chandra Dutta on whose behalf the Consumers’ Legal Protection Forum had filed a case in the Kamrup District Consumer Court.
According to the case, Atul Chandra Dutta had owned an SBI credit card which he used from September 2006 to December 2006, and during this period he had purchased items equivalent to Rs 3,710 by using the credit card. The cheques for Rs 3,710 were deposited through the agent of the SBI credit card and thereafter there was no purchase or use of the credit card, which was destroyed by being crushed into pieces and returned to SBI Card and Payment Services Ltd.
In October 2006 Dutta received a telephone call from M/S Royal Sundaram Alliance Insurance Company Limited, Chennai, with reference to the SBI credit card, asking him to open an insurance policy. Thereafter they sent him a hospital cash insurance policy without his consent. Dutta sent a letter in December 2006 for cancellation of the insurance policy. In spite of his repeated objections, the insurance company sent another policy in February 2007. Since then, SBI Credit Card authorities in Gurgaon have been disturbing Dutta through telephone calls demanding money, though he does not have any outstanding amount to be paid either to the insurance company or to SBI Card & Payment Services Ltd. He even asked for the statement of outstanding balance but it was not given to him. SBI Card and Payment Services Ltd also sent a legal notice to Dutta, demanding payment of Rs 59477.27. Suffering severe mental agony and physical strain, Dutta filed a complaint with the consumer forum.