CON­SUMER COM­PLAINT

Consumer Voice - - Readers’ Page -

I had or­dered two com­bos (one combo has three bot­tles) of de­odor­ants through an on­line re­tailer. Firstly, I re­ceived the or­der eight days af­ter the com­mit­ted date of de­liv­ery. Se­condly, af­ter open­ing the pack, I re­al­ized that the box had only one combo while the in­voice pasted on it clearly said that I paid Rs 430 for two com­bos. I am a regular on­line shop­per and have shopped from var­i­ous web­sites, but have not been cheated like this ever be­fore. Af­ter wait­ing for over a week af­ter the ex­pected de­liv­ery date, I get only half of what I had or­dered. Will the com­pany re­fund my money or is there any way of seek­ing com­pen­sa­tion from the re­tailer? Gau­tam Garg We have writ­ten to the com­pany af­ter read­ing its name from the in­voice copy that you shared. Since you did not write the com­pany’s name in the mail, we are as­sum­ing you do not wish it to be named. We ex­pect that they will re­solve the is­sue soon. In case they do not, please ap­proach us for fur­ther guid­ance. I have been a Mother Dairy con­sumer for about two decades. Now it looks like I, along with other peo­ple in my area, will have to switch to other brands/sources as Mother Dairy re­tail­ers in Abul Fazal En­clave, Jamia Na­gar, New Delhi, are sell­ing toned milk at a pre­mium of Rs 2 per litre. The shop­keep­ers are charg­ing Rs 40 per litre in­stead of Rs 38, which is the max­i­mum re­tail price (MRP) printed on the packet of toned milk. I be­lieve it is il­le­gal to sell any­thing be­yond the printed MRP. Please guide us on what ac­tion we may take. Aaqib Raza Khan Voice has writ­ten to the cus­tomer ser­vice of Mother Dairy sug­gest­ing that they do sur­prise checks in the mar­ket area men­tioned by you. Also, you may im­me­di­ately bring this to the no­tice of Con­troller of Legal Metrol­ogy (Weights & Mea­sures) as sell­ing on rates higher than the printed MRP is an of­fence and the con­troller will take nec­es­sary ac­tion against those found guilty.

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