CON­SUMER COM­PLAINT

Consumer Voice - - Readers’ Page -

I was a sub­scriber to MTS data card and stopped us­ing it as I found dis­crep­an­cies in their billing in Septem­ber 2014. I had sent sev­eral re­quests to their cus­tomer care for dis­con­tin­u­a­tion of ser­vices, but they con­tin­ued to bill me even af­ter the dis­con­nec­tion re­quests. Now I am be­ing asked to pay for the months when I was not avail­ing of any ser­vice. I am seek­ing re­dres­sal for the con­tin­ual ha­rass­ment be­ing meted out to me by the pa­thetic cus­tomer ser­vice. Peea Basu If no ser­vice has been pro­vided, there is no ques­tion of pay­ment of charges. Even if they take ac­tion against you, they may not suc­ceed if you can pro­vide proof of no ser­vice for the pe­riod in ques­tion.

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