Bharti Air­tel asked to pay Rs 38,5000 for de­fi­cient ser­vice

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Tele­com ma­jor Bharti Air­tel has been di­rected by a con­sumer fo­rum to pay Rs 38,500 to a Delhi-based cou­ple for not pro­vid­ing them In­ter­net TV and broad­band con­nec­tion even af­ter re­ceiv­ing the pay­ment.

Cen­tral Delhi Dis­trict Con­sumer Dis­putes Re­dres­sal Fo­rum, presided over by Jus­tice Rakesh Kapoor, asked the tele­com com­pany to pay the to­tal sum – Rs 25,000 com­pen­sa­tion, Rs 10,000 to­wards lit­i­ga­tion cost and Rs 3,500 as re­fund – to AC Mo­han and his wife Alka Mo­han.

“It ap­pears to us that ex­as­per­ated by the ‘devil may care’ at­ti­tude of the op­po­site par­ties (Air­tel), the com­plainants (cou­ple) have ap­proached this fo­rum with the present com­plaint,” the bench said, not­ing that the com­pany nei­ther replied to the let­ters sent by the cou­ple, nor did it at­tend to their griev­ances.

The court noted that the firm failed to ex­plain why it did not re­fund Rs 3,500 im­me­di­ately to the cou­ple when no ser­vice was be­ing pro­vided to them. “It speaks vol­umes about the mat­ter in which amounts are be­ing col­lected from the cus­tomers with­out any ser­vice be­ing pro­vided to them. We can­not help ob­serv­ing that a num­ber of such cus­tomers may not have ap­proached this fo­rum for re­dres­sal of their griev­ances,” the fo­rum said.

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