Over­all Sat­is­fac­tion

Consumer Voice - - Broadband In India -

In our sur­vey, ‘over­all sat­is­fac­tion’ with the broad­band ser­vices achieved a mean score of 6.08 on a scale of 1 to 10 in all the eight cities.

As per the anal­y­sis, Air­tel tops the list with a mean score of 7.56 on the over­all qual­ity of broad­band. The re­sults of the Games How­ell test fur­ther re­veal that Air­tel is sig­nif­i­cantly dif­fer­ent from other providers in case of over­all sat­is­fac­tion. The rest seven op­er­a­tors have per­formed be­low av­er­age. No sig­nif­i­cant dif­fer­ences were ob­served be­tween Re­liance, BSNL,

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