Tele­com sec­re­tary asks op­er­a­tors to im­prove qual­ity of ser­vice

Consumer Voice - - In The News -

In the wake of in­creased num­ber of public com­plaints of call drops and in­flated bills, Tele­com Sec­re­tary Rakesh Garg has asked op­er­a­tors to im­me­di­ately ad­dress cus­tomer griev­ances and im­prove net­work.

“The Sec­re­tary (Tele­com) briefed the tele­com ser­vice providers (TSPs) about the fall­ing per­cep­tion in the public with re­gard to poor qual­ity of tele­com ser­vices in the coun­try in gen­eral and with spe­cial em­pha­sis on de­grad­ing qual­ity in met­ros,” an of­fi­cial state­ment stated.

The sec­re­tary spoke about the per­cep­tion in the public that call drops in net­work are a de­lib­er­ate at­tempt of ser­vice providers for com­mer­cial gains and charg­ing a cus­tomer mul­ti­ple times for calls, ac­cord­ing to the state­ment.

Garg also shared com­plaints about the ‘not so trans­par­ent’ cur­rent billing sys­tem of tele­com op­er­a­tors and fre­quent changes in the pack­age rates with­out con­sent of the cus­tomer, con­trary to the ini­tially agreed ar­range­ment. “In the case of in­ter­na­tional roam­ing, TSPs do not have any warn­ing sys­tem about the tar­iffs to be charged for var­i­ous ap­pli­ca­tions, e.g., data down­load, which re­sult in many com­plaints of heavy charg­ing of the cus­tomer. There have been fre­quent com­plaints of charg­ing even though the cus­tomer has al­ready dis­con­nected or not used the ser­vices of the TSPs,’ the state­ment added.

Tele­com op­er­a­tors, on their part, as­sured Garg that they will do the need­ful on billing. On the net­work prob­lem, the play­ers at­trib­uted the de­lay in in­stalling mo­bile tow­ers to public protest over ra­di­a­tion and de­lay in per­mis­sion from lo­cal gov­ern­ment au­thor­i­ties. The tele­com sec­re­tary asked com­pa­nies to take steps to ed­u­cate peo­ple on ra­di­a­tion and said the depart­ment of tele­com had al­ready taken up is­sues of tele­com op­er­a­tors with state gov­ern­ments.

Strik­ing a sim­i­lar note ear­lier this month, Tele­com Min­is­ter Ravi Shankar Prasad said a lot of spec­trum was avail­able and com­pa­nies needed to take into ac­count the con­cerns raised by con­sumers on call drops and other prob­lems. The min­is­ter said he would ask tele­com reg­u­la­tor TRAI to look into the mat­ter if con­sumers con­tin­ued to raise con­cerns, even as he hoped that there would be a ‘neg­li­gi­ble im­pact’ of just about 1.3 paise per minute on call tar­iffs from the re­cent spec­trum auc­tion.

"A very good ex­pert whom I re­spect shared with me that In­dian con­sumers make mo­bile calls worth 350 min­utes. The spec­trum price paid by com­pa­nies is for 20 years. If you divide that by 20 years, the yearly im­pact come to about Rs 5,300 crore on in­dus­try whose an­nual rev­enue is Rs 2 lakh crore plus," Prasad said. He said that fur­ther di­vid­ing the Rs 5,300 crore by av­er­age min­utes of call made by con­sumer, the im­pact comes to around 1.3 paise.

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.