Consumer Voice - - Readers’ Page -

We bought a Kent RO wa­ter fil­ter in Kolkata. When we re­quested for a ser­vice at their Howrah cen­tre, we were first told that only the Kolkata cen­tre could do that as the ma­chine was bought from there. The Howrah cen­tre then agreed to do the ser­vice if we paid the an­nual main­te­nance con­tract (AMC) fee of Rs 4,000. We paid them the same. How­ever, till date no­body from Kent has turned up to do the ser­vice. We re­gret buy­ing Kent. Please tell us what ac­tion we may take against the com­pany for such ha­rass­ment. Ta­pash Roy Not pro­vid­ing ser­vice af­ter col­lect­ing the an­nual main­te­nance con­tract fee is an un­fair trade prac­tice. You may give them a for­mal no­tice with about two more weeks to re­spond. If you do not get a fair res­o­lu­tion, you may move the dis­trict con­sumer fo­rum.

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