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Last month I went to the Voda­fone store in South Ex­ten­sion, Delhi, to con­vert my num­ber to pre­paid. How­ever, my re­quest was de­clined. I was told to come with the re­quest ei­ther a day be­fore the bill was gen­er­ated or on the bill date it­self. In the mean­time, I placed a re­quest to can­cel my 3G con­nec­tion. How­ever, I had a change of mind and made a re­quest to can­cel my ‘stop 3G’ re­quest. When I went to the store again (a day be­fore the billing day as sug­gested) to mi­grate my num­ber to pre­paid, I was asked to come back later as I was not car­ry­ing my pho­to­graph. I re­quested the staff to ini­ti­ate the re­quest, but they re­fused to do so. Does that mean I will have to wait for another billing cy­cle to be over for the con­ver­sion to hap­pen? Couldn’t the staff ini­ti­ate the re­quest and wait for the photo? Is there a rem­edy un­der Con­sumer Pro­tec­tion Act to deal with such mat­ters?

Devi Prasad Bhat­tacharya It is rather sur­pris­ing that an or­ga­ni­za­tion of re­pute is forc­ing the con­sumer to ap­proach us. Be­ing a reg­is­tered CAG with TRAI, we have re­quested the com­pany to be more re­cep­tive to their con­sumers in solv­ing their re­quests and to not ha­rass them for petty mat­ters.

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