Complainant: Dhiraj Chaturvedi Complaint against: Idea Cellular I have been using Idea connection for the last four years and was paying the bills on time. Out of the blue, they changed my plan without informing me and also charged me for the same. I am not liable to make payment for a plan that I had not opted for or confirmed. I request Idea to reverse the bill.
Consumer Voice wrote to the company and asked them to look into the complaint and do the needful. The matter was subsequently resolved to the customer’s satisfaction.