COM­PLAINT

Consumer Voice - - Readers’ Page -

In the af­ter­math of the Nepal earth­quake, Air­tel on 25 April 2015 is­sued a state­ment: As a small ges­ture dur­ing this hour of cri­sis, we have de­cided to of­fer all calls on the Air­tel net­work from In­dia to Nepal com­pletely free of cost for the next 48 hours ef­fec­tive mid­night, thus en­abling cus­tomers across the coun­try to get in touch with their fam­i­lies and friends in Nepal. Af­ter this an­nounce­ment, I made around a dozen calls to my near and dear ones in Nepal from my post­paid Air­tel con­nec­tion. Sub­se­quently, to my ut­ter sur­prise, I was charged for all the calls – con­trary to what the com­pany had an­nounced. I be­lieve this is a pre­med­i­tated act of mis­in­form­ing the cus­tomer and cheat­ing them in the name of a cause. Please ad­vise as in how I may ap­proach the com­pany and make them abide by the com­mit­ment that they made in public. Binod Poudel This seems to be a case of mis­com­mu­ni­ca­tion wherein one depart­ment an­nounced the scheme but the oper­a­tions team were not in­formed of the same. We trust that that the com­pany will ad­just the free calls in the next billing cy­cle. You may write to their cus­tomer care. How­ever, if they do not do the same, you may write to us again.

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