COM­PLAINT

Consumer Voice - - Readers’ Page -

I am fac­ing re­cep­tion is­sues with my Tata Sky dish. The engi­neer says that the dish is of a smaller size and is there­fore not be­ing able to re­ceive ap­pro­pri­ate sig­nal. He asked me to up­grade to a big­ger dish, for which I would be charged. How­ever, this was never told to me by the com­pany when they is­sued a con­nec­tion and sold me the set-top box. More­over, I own the set-top box only – the dish, etc., be­longs the com­pany. Is it not their re­spon­si­bil­ity to fix sig­nal prob­lems as we pay on monthly ba­sis for their ser­vice? Karan Puri To im­prove sig­nal qual­ity is the re­spon­si­bil­ity of the ser­vice provider. The con­sumer can­not be asked to pay ex­tra for the same. Equip­ment like dish or wiring is the re­spon­si­bil­ity of the ser­vice provider and they must en­sure that they are in­tact so that cus­tomers get has­sle-free ser­vice.

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