Voice took up the matter with HP Gas customer service cell and the matter got resolved within a week. The complainant was satisfied with our action in the matter. Note: Great customer support is always a plus point. Even if the product/service is not that great, great customer support can win over people. Customer care is a crucial element of business success. Every contact your customer has with your business is an opportunity for you to improve your reputation with them and increase the likelihood of further sales.