Voice Ac­tion

Consumer Voice - - Readers’ Page -

Voice took up the mat­ter with Idea, re­quest­ing them to check the records at their end and set­tle the com­plaint. They ad­mit­ted that there was wrong billing and re­solved the mat­ter. Note: Great cus­tomer sup­port is al­ways a plus point. Even if the prod­uct/ser­vice is not that great, great cus­tomer sup­port can win over peo­ple. Cus­tomer care is a cru­cial el­e­ment of busi­ness suc­cess. Ev­ery con­tact your cus­tomer has with your busi­ness is an op­por­tu­nity for you to im­prove your rep­u­ta­tion with them and in­crease the like­li­hood of fur­ther sales.

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