Consumer court asks institute to refund fee to student
Dehradun Consumer Disputes Redressal Forum has directed a Doon-based educational institution, BFIT Group of Institutions, to refund admission fee of Rs 77,040 to a girl student from Jodhpur, Rajasthan, who opted out of a B.Com (Hons) course before it started. The institute was also directed to pay her an additional sum of Rs 15,000 as compensation for causing mental agony and Rs 5,000 towards the cost of litigation.
In her complaint filed on 11 November 2015, Niharika Paliwal stated that after seeing an online advertisement of BFIT Group of Institutions, she took admission in the B.Com (Hons) course for the 2015–18 academic session and deposited a fee of Rs 77,040 on 23 July 2015.
Paliwal in her complaint said that when she later visited the college, she found it lacking in the facilities advertised on the Internet. She then withdrew admission and filed an application with the institute to refund her fee. She was told that the amount would be refunded after the institution held its annual meeting in August 2015.
The complainant said that when she approached the institute for refund of her fee in August, she was told to come in September. She even sent a legal notice to the educational institute through her lawyer for the fee refund but she did not get the desired response. Aggrieved, Paliwal filed a complaint with the district consumer redressal forum.
During the trial, the educational institute failed to send anyone to counter the complaint filed against them. After considering the arguments put forward by complainant’s lawyer, the consumer ordered the BFIT Group of Institutions to refund Rs 77,040 to the litigant within 30 days as she did not pursue the course.
Bank ordered to compensate citizen for freezing account
The Gujarat State Consumer Dispute Redressal Commission has asked Bank of Baroda, Surat, to pay Rs 1.20 lakh as compensation to a nonagenarian, whose accounts had been frozen by the bank in August 2012, leading to his cheque being dishonoured. The State Commission has, while upholding the order of Surat Consumer Dispute Redressal Forum, ordered the bank to pay compensation with 9.5 per cent interest from 2012 on the money that had been frozen, and also to pay compensation for the cheque that had bounced.
Acting on the objection regarding error in his father's signature raised by a son of Jayantilal Lakdawala, a retired government employee, the bank, in August 2012, had frozen Lakdawala's accounts, including his personal savings accounts, as well as one where he had added three of his sons as joint holders. This had led to Lakdawala's cheque of Rs 1.35 lakh, sent to one of his daughters-in-law, being dishonoured.
Lakdawala had issued the dishonoured cheque from his personal savings account, which he had expected to hold Rs 26 lakh. Unknown to him, one of his sons had disputed his earlier transfer of Rs 26 lakh from the joint account to his personal account, on the ground that the signature on the cheque was erroneous. The bank had chosen to freeze Lakdawala’s accounts, and the cheque of Rs 1.35 lakh bounced.