COM­PLAINT

Consumer Voice - - Readers’ Page -

I had or­dered for Sony’s 10,000 milli-Am­pere hour (mAh) power bank from AskMe Bazar on­line store. They sent me a 9,000 mAh Sam­sung power bank, in­stead. I wrote to them about their mis­take, but they have not been re­spond­ing to my mails. I called the cus­tomer care and I was asked for my bank de­tails, where they could re­fund the amount paid. Please ad­vise if I should share my bank de­tails with them. Atis Biswas The bank de­tails should be given af­ter proper ver­i­fi­ca­tion and ob­tain­ing con­fir­ma­tion about the re­fund of the amount by a spe­cific date so that if they fail to re­fund, you will have a good case against them. Note that ev­ery com­mu­ni­ca­tion with the com­pany should be in writ­ing and tele­phonic con­ver­sa­tion.

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