Consumer Voice - - Readers’ Page -

I bought a Sony phone for Rs 17,000 and within four months it started hav­ing soft­ware is­sues. Since then I have ex­changed over 12 mails with their cus­tomer care and vis­ited their store twice. At first, they said it needed a soft­ware up­date and now they are call­ing the phone dead (men­tioned on the job card is­sued by their ser­vice cen­tre in La­j­pat Na­gar, Delhi). I be­lieve the hand­set is de­fec­tive and should ei­ther be re­placed by the com­pany or they should give me the re­fund. Ra­jeev Narayan It seems Sony has not dealt with your com­plaint se­ri­ously. You may send a fi­nal no­tice to them, stat­ing that the mo­bile should be re­placed or they should re­fund the price you paid for the same. If they do not re­spond or take nec­es­sary ac­tion, you may file a for­mal com­plaint at the con­sumer fo­rum.

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