India’s EESL warns consumers about LED bulb frauds
India’s Energy Efficiency Services Limited (EESL) issued a warning to consumers to be cautious about websites claiming to sell 9W LED bulbs for less than INR 1 (US $0.02). EESL has been the government agency responsible for tendering LED bulbs of predefined specifications from different manufacturers, and then selling through authorised distribution channels.
The government agency warned that it would not be held responsible for product quality if consumers purchased bulbs from vendors other than their certified distribution centres in states. Consumers can find the list of authorised distribution centres in their state at www.ujala.gov.in. EESL has lowered LED bulb prices by a quarter over a period of 18 months, and are selling the bulbs for less than INR 75 compared to INR 300 earlier.
25 Patanjali ads violate ASCI code
The government has received 33 complaints regarding advertisements of Baba Ramdev’s Patanjali Ayurved Limited in the last one year – of these, 25 are found to be violating the advertising code. Patanjali has emerged as a significant player in the food and FMCG sector and is one of the largest advertisers in the country.
The department of consumer affairs has established a portal called ‘grievance against misleading advertisements’ (GAMA) and ASCI has been assigned the task of handling the complaints received through this portal. The cases where the advertisers do not comply with ASCI’s directions are referred to the department or the regulator Food Safety and Standards Authority of India (FSSAI) for appropriate action.
Delhi man sued McDonald's over lucky draw contest in 2005, wins case after 11 years
Delhi-based Kapil Mitra has won a long legal battle against leading fast food chain McDonald's, which had allegedly been deficient in its services. McDonald's had not clearly outlined the terms and conditions of the contest that it had launched in 2005 and Mitra had allegedly ended up being cheated by the restaurant in the process. The Delhi State Consumer Disputes Redressal Commission in its order has asked the food chain to pay the complainant a compensation of Rs 2 lakh for deficiency and Rs 10 lakh to Consumer Welfare Fund of the state, maintained by the Commission, for not being transparent while declaring the results and duping people at large by holding that the contest in a clandestine manner.
Mitra had gone to McDonald's with his wife in 2005 and there he participated in the ‘Ghar Bulao, Sab Lucky Ban Jao’ contest. The customers were assured of prizes on their next purchase of minimum Rs 20.
“I participated in the contest but received no intimation from the restaurant for over a month on the results. The schemes were widely advertised in various newspapers, but there were no mention of any terms and conditions. After consulting with the manager I sent two texts costing Rs 3 each, but still did not get the result. The outlet too failed to give me a convincing response,” Kapil Mitra told Mail Today.
Mitra, who is a lawyer, decided to battle it out legally with McDonald's, which is operated by Connaught Plaza Restaurants Pvt. Ltd, and filed a suit in the district forum. The restaurant told the court that the schemes were launched for customers opting for home delivery and those visiting the restaurant. It claimed that the terms and conditions were put up on the notice board of each outlet.
However, judge NP Kaushik, member, Delhi State Consumer Disputes Redressal Commission, observed that the results of the lucky draw were not made public and ordered in favour of Mitra. The commission observed that the restaurant could not place anything on record to show that the terms and conditions were displayed on the notice board. Moreover, it observed that the final result of the scheme was not published in the same newspaper in which the scheme was advertised, and held it guilty of ‘deficiency in service’ as per Section 2 (3) (3A) of Consumer Protection Act.