Rail­ways fined af­ter it takes eight months to send bike from Ranchi to Dehradun

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The Dehradun Dis­trict Con­sumer Re­dres­sal Fo­rum has im­posed a penalty of Rs 18,000 on In­dian Rail­ways for de­fi­ciency in pro­vid­ing ser­vices, af­ter a bike sent from Ranchi took eight months to be de­liv­ered to Dehradun, and was found dam­aged at the end of it. The court also ob­served that peo­ple would lose faith in the Rail­ways if it took such a long time to de­liver goods.

Ac­cord­ing to the lit­i­gant Babulal Thapa, he had booked four sep­a­rate con­sign­ments in­clud­ing his bike on 2 Oc­to­ber 2015. He re­ceived three con­sign­ments filled with house­hold goods on 21 Oc­to­ber 2015. The bike fi­nally reached Dehradun rail­way sta­tion on 3 July 2016. The lit­i­gant was shocked to see the dam­aged con­di­tion of his bike and re­fused to take de­liv­ery of it un­til it was re­paired by the depart­ment.

Ac­cord­ing to the com­plainant, rather than be­ing apolo­getic about the in­or­di­nate de­lay in de­liv­er­ing his bike, he was told by rail­way of­fi­cials in Dehradun that he must take de­liv­ery of his bike or he would have to pay a penalty. Ag­grieved, Thapa reg­is­tered a case in Dehradun con­sumer court seek­ing the cus­tody of his mo­tor­cy­cle with­out any penalty, along with com­pen­sa­tion for re­pair­ing his ve­hi­cle and for the men­tal ha­rass­ment he had to un­dergo.

The dis­trict con­sumer fo­rum chaired by Bal­bir Prasad with mem­ber Alka Negi ob­served that the Rail­ways had pro­vided de­fi­cient ser­vices and di­rected the chief goods su­per­vi­sor at Dehradun rail­way sta­tion to hand over the bike to the lit­i­gant with­out levy­ing any penalty. More­over, the court also di­rected the Rail­ways to pay Rs 10,000 for re­pair­ing the bike, Rs 5,000 for caus­ing men­tal ha­rass­ment, and an ad­di­tional sum of Rs 3,000 against lit­i­ga­tion ex­penses.

Hyundai or­dered to com­pen­sate for deny­ing free ser­vice to con­sumer

The Con­sumer Dis­putes Re­dres­sal Fo­rum in Bhav­na­gar, Gu­jarat, has asked Hyundai Mo­tors to pay com­pen­sa­tion at the rate of Rs 500 per day, for 150 days, to an ag­grieved con­sumer who was de­nied free ser­vice and ac­ci­dent in­sur­ance af­ter pur­chas­ing the Flu­idic Verna sedan. The sit­u­a­tion oc­curred be­cause the in­for­ma­tion about Ju­naid Ra­vani’s pur­chase of the car had not been up­dated in the com­pany’s sys­tem. The com­pany blamed the lo­cal dealer, who had sold the car for the sit­u­a­tion, and said the com­plaint had been filed with in­ten­tion to ma­lign the rep­u­ta­tion of the com­pany.

Ra­vani, af­ter pur­chas­ing the ve­hi­cle in March 2014, had ap­proached a lo­cal dealer for free ser­vice, but was re­fused on the ground that the in­for­ma­tion re­gard­ing sale of the ve­hi­cle had not been fed in the com­pany’s sys­tem. He was promised that the sys­tem would be up­dated within eight days.

How­ever, the up­date did not take place and in the mean­while Ra­vani’s ve­hi­cle met with an ac­ci­dent. He did not get ac­ci­dent in­sur­ance and had to shell out Rs 17,500 for re­pair­ing. This was be­cause his doc­u­ments could not be val­i­dated due to ab­sence of data re­gard­ing the ve­hi­cle in the com­pany’s sys­tem.

Ra­vani then sent a le­gal no­tice to the com­pany and ap­proached the Con­sumer Dis­putes Re­dres­sal Fo­rum in Bhav­na­gar in Au­gust 2014. He de­manded Rs 1,000 per day for the six-month pe­riod for ha­rass­ment faced due to the com­pany’s de­fi­ciency in ser­vice.

The con­sumer court has or­dered the au­to­mo­bile gi­ant to pay Ra­vani the com­pen­sa­tion with nine per cent in­ter­est for the ap­pli­ca­ble six months. Hyundai will also have to pay Rs 1,000 to­wards Ra­vani’s lit­i­ga­tion costs, and re­im­burse all ex­penses he had in­curred to re­pair his ve­hi­cle which had met with an ac­ci­dent.

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