LE­GAL MAT­TERS

Are Your ATM Trans­ac­tions Safe?

Consumer Voice - - News -

Au­to­matic teller machines (ATM) across the coun­try are go­ing through a shock right now. First they got a two-day break and then were put through this un­end­ing cy­cle of get­ting loaded and dis­pens­ing cash un­til the last note. In the last cou­ple of weeks, ATMs have be­come the life­line for peo­ple who need to deal in cash on an ev­ery­day ba­sis. How­ever, is it safe to use ATMs on a reg­u­lar ba­sis? Do banks co­op­er­ate and help in case you lose money due to some or the other tech­ni­cal snag (con­nec­tion loss, soft­ware er­ror, stuck notes, etc.)? Also, can you seek the con­sumer fo­rum’s help in case of a con­flict? These and more such ques­tions con­cern al­most each one of you.

Dr Prem Lata, Con­sumer Awak­en­ing Former Mem­ber, CDRF-Delhi

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