To cry not OR to cry?
Save the tears (if possible)—crying can cause a scene and typically makes the other person super defensive, notes Hazan. If you feel a meltdown coming on, our experts recommend taking the manager to a private area to resolve the issue... and to be direct about a refund (if you want one). E-mail can also be effective. “When I get complaints, I always take care of it,” says Choi. And if all else fails, there’s always Facebook (or Twitter)!