Man­aged Mo­bil­ity Ser­vices

CRN - - COVER STORY -

Mum­bai-based Com­pu­soft has signed on two cus­tomers for man­aged mo­bil­ity ser­vices. In­forms Devesh Ag­gar­wal, CEO, Com­pu­soft, “We are man­ag­ing the mo­bile de­vices and of­fer­ing sales force and dealer man­age­ment ap­pli­ca­tions for 1,000 users across the two or­ga­ni­za­tions. Nor­mally, fees for such ser­vices range from ` 1,500 per dealer to ` 20,000 per dealer depend­ing on the en­ter­prise, the ap­pli­ca­tion be­ing man­aged, and the com­plex­i­ties.”

An­other part­ner, Thane-based so­lu­tions provider Kaizen In­fotech, which has de­vel­oped a mo­bile ap­pli­ca­tion for Ro­tary Clubs, is charg­ing ` 10,000 an­nu­ally per club to main­tain the data and re­lated us­age.

“We have en­abled more than 15 part­ners who are de­liv­er­ing man­aged mo­bil­ity ser­vices to their cus­tomers. This in­cludes en­sur­ing that cor­po­rate ap­pli­ca­tions are streamed se­curely into mo­bile de­vices owned by the cor­po­rate,” in­forms Kaushal Veluri, Di­rec­tor, Chan­nels & Al­liances, Citrix Sys­tems.

Says Ganesh Ma­ha­bala, Se­nior VP, Value­Point Sys­tems, Ben­galuru, “Though we have been work­ing to make in­roads in this mar­ket since 2012, and have bagged a few or­ders from ex­ist­ing cus­tomers, we be­lieve that we will re­ally see ex­po­nen­tial growth in mo­bile de­vice man­age­ment next year.” Ac­cord­ing to him, on an aver­age, a mo­bile MSP can earn 50-150 per­cent more com­pared to sup­port­ing desk­tops.

Mean­while, Gart­ner be­lieves that in the long run glob­ally SIs will work with ser­vice providers and telco providers to help cus­tomers get their voice and data us­age op­ti­mized. While it’s still early days, the in­dus­try es­ti­mates that close to 100,000 mo­bile de­vices are al­ready man­aged by third-party ven­dors.

Biren Se­larka, CEO, Acma Com­put­ers, Mum­bai, avers, “If it’s a C-level ex­ec­u­tive ac­cess­ing email, down­time of even a few min­utes is frowned upon. We have trained 24 people for our man­aged mo­bil­ity prac­tice, and are cur­rently man­ag­ing 2,300 mo­bile de­vices across many cus­tomers for ser­vices such as se­cu­rity ap­pli­ca­tion, re­mote de­vice track­ing and re­mote dele­tion of data.”

Part­ners also note that soft­ware li­censes to man­age mo­bil­ity de­vices are ex­pen­sive. Ex­plains Shafi Ahamed, Di­rec­tor, Sap­phire IMS, “Un­like desk­tops where pro­to­cols are stan­dard and there’s just one dom­i­nant op­er­at­ing sys­tem, in mo­biles there are at least four sig­nif­i­cant plat­forms. What’s more, in­no­va­tion is fairly rapid in mo­biles.”

“We to­day have 24 people trained for man­aged mo­bil­ity prac­tice, and are cur­rently man­ag­ing 2,300 mo­bile de­vices across mul­ti­ple cus­tomers” BIREN SE­LARKA CEO, Acma Com­put­ers

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