Managed Mobility Services
Mumbai-based Compusoft has signed on two customers for managed mobility services. Informs Devesh Aggarwal, CEO, Compusoft, “We are managing the mobile devices and offering sales force and dealer management applications for 1,000 users across the two organizations. Normally, fees for such services range from ` 1,500 per dealer to ` 20,000 per dealer depending on the enterprise, the application being managed, and the complexities.”
Another partner, Thane-based solutions provider Kaizen Infotech, which has developed a mobile application for Rotary Clubs, is charging ` 10,000 annually per club to maintain the data and related usage.
“We have enabled more than 15 partners who are delivering managed mobility services to their customers. This includes ensuring that corporate applications are streamed securely into mobile devices owned by the corporate,” informs Kaushal Veluri, Director, Channels & Alliances, Citrix Systems.
Says Ganesh Mahabala, Senior VP, ValuePoint Systems, Bengaluru, “Though we have been working to make inroads in this market since 2012, and have bagged a few orders from existing customers, we believe that we will really see exponential growth in mobile device management next year.” According to him, on an average, a mobile MSP can earn 50-150 percent more compared to supporting desktops.
Meanwhile, Gartner believes that in the long run globally SIs will work with service providers and telco providers to help customers get their voice and data usage optimized. While it’s still early days, the industry estimates that close to 100,000 mobile devices are already managed by third-party vendors.
Biren Selarka, CEO, Acma Computers, Mumbai, avers, “If it’s a C-level executive accessing email, downtime of even a few minutes is frowned upon. We have trained 24 people for our managed mobility practice, and are currently managing 2,300 mobile devices across many customers for services such as security application, remote device tracking and remote deletion of data.”
Partners also note that software licenses to manage mobility devices are expensive. Explains Shafi Ahamed, Director, Sapphire IMS, “Unlike desktops where protocols are standard and there’s just one dominant operating system, in mobiles there are at least four significant platforms. What’s more, innovation is fairly rapid in mobiles.”
“We today have 24 people trained for managed mobility practice, and are currently managing 2,300 mobile devices across multiple customers” BIREN SELARKA CEO, Acma Computers