Managed Data Center Services
The managed data center services market includes outsourced post-deployment support and managed hosting. While there are no precise research agency numbers, industry estimates potential business worth ` 300 crore for tier-2 and smaller systems integrators (SIs) during 2014.
However, few partners provide end-to-end managed data center support. While many do not focus on supporting the physical side of the data center such as power and cooling, others find supporting applications a challenge.
Bengaluru-based NxtGen Datacenter & Cloud Technologies offers managed on-premise modular data centers for customers who are willing to sign a contract of 36 months, and also offers them an equated monthly payment option. “We have already signed up channel partners who are working with their customers to offer the solution as a value-added managed service,” says AS Rajgopal, MD, NxtGen.
Informs Durganadh Venkata, Senior VP, Operations, Locuz Enterprise Solutions, Hyderabad, “We have 7080 customers to whom we provide managed services. A majority of them have asked for our services to manage their data centers through our NOC.”
According to Venkata, managed services around data centers account for around 10 percent of the company’s revenue. “We are focusing on customers with HPC set-ups because we have considerable experience in this business. We have clinched a couple of deals worth $50,000 per annum to manage HPC data centers.”
A number of partners are eying the managed hosting market. “Many data centers offer co-location services to customers directly. But these customers require 24x7 monitoring of the servers and also need technical expertise to outsource,” says Rahul Meher, MD, Leon Computers, Pune.
Partners say that customers are willing to pay up to three times the cost of co-location for the 24x7 monitoring and maintenance of application uptime.
Hyderabad-based Choice Solutions sees a niche in managing power equipment in a data center. “Our experience of over two decades in the power business helps us to provide support to customers on the power side,” says KV Jagannath, CEO, Choice.
Vendors are also launching new managed data center services. For instance, Schneider Electric IT Business recently commissioned a center of excellence that offers complete remote monitoring of physical IT infrastructure.
“We provide managed infrastructure services to nearly 70 of our large customers. For a majority, we are also managing their data centers” DURGANADH VENKATA Senior VP, Locuz Enterprise Solutions