Man­aged Data Cen­ter Ser­vices


The man­aged data cen­ter ser­vices mar­ket in­cludes out­sourced post-de­ploy­ment sup­port and man­aged host­ing. While there are no pre­cise re­search agency num­bers, in­dus­try es­ti­mates po­ten­tial busi­ness worth ` 300 crore for tier-2 and smaller sys­tems in­te­gra­tors (SIs) dur­ing 2014.

How­ever, few part­ners pro­vide end-to-end man­aged data cen­ter sup­port. While many do not fo­cus on sup­port­ing the phys­i­cal side of the data cen­ter such as power and cool­ing, oth­ers find sup­port­ing ap­pli­ca­tions a chal­lenge.

Ben­galuru-based Nx­tGen Dat­a­cen­ter & Cloud Tech­nolo­gies of­fers man­aged on-premise mod­u­lar data cen­ters for cus­tomers who are will­ing to sign a con­tract of 36 months, and also of­fers them an equated monthly pay­ment op­tion. “We have al­ready signed up chan­nel part­ners who are work­ing with their cus­tomers to of­fer the so­lu­tion as a value-added man­aged ser­vice,” says AS Ra­j­gopal, MD, Nx­tGen.

In­forms Dur­ganadh Venkata, Se­nior VP, Op­er­a­tions, Locuz En­ter­prise So­lu­tions, Hy­der­abad, “We have 7080 cus­tomers to whom we pro­vide man­aged ser­vices. A ma­jor­ity of them have asked for our ser­vices to man­age their data cen­ters through our NOC.”

Ac­cord­ing to Venkata, man­aged ser­vices around data cen­ters ac­count for around 10 per­cent of the com­pany’s rev­enue. “We are fo­cus­ing on cus­tomers with HPC set-ups be­cause we have con­sid­er­able ex­pe­ri­ence in this busi­ness. We have clinched a cou­ple of deals worth $50,000 per an­num to man­age HPC data cen­ters.”

A num­ber of part­ners are ey­ing the man­aged host­ing mar­ket. “Many data cen­ters of­fer co-lo­ca­tion ser­vices to cus­tomers di­rectly. But these cus­tomers re­quire 24x7 mon­i­tor­ing of the servers and also need tech­ni­cal ex­per­tise to out­source,” says Rahul Me­her, MD, Leon Com­put­ers, Pune.

Part­ners say that cus­tomers are will­ing to pay up to three times the cost of co-lo­ca­tion for the 24x7 mon­i­tor­ing and main­te­nance of ap­pli­ca­tion up­time.

Hy­der­abad-based Choice So­lu­tions sees a niche in man­ag­ing power equip­ment in a data cen­ter. “Our ex­pe­ri­ence of over two decades in the power busi­ness helps us to pro­vide sup­port to cus­tomers on the power side,” says KV Ja­gan­nath, CEO, Choice.

Ven­dors are also launch­ing new man­aged data cen­ter ser­vices. For in­stance, Sch­nei­der Elec­tric IT Busi­ness re­cently com­mis­sioned a cen­ter of ex­cel­lence that of­fers com­plete re­mote mon­i­tor­ing of phys­i­cal IT in­fra­struc­ture.

“We pro­vide man­aged in­fra­struc­ture ser­vices to nearly 70 of our large cus­tomers. For a ma­jor­ity, we are also man­ag­ing their data cen­ters” DUR­GANADH VENKATA Se­nior VP, Locuz En­ter­prise So­lu­tions

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