IMPROVING PUBLIC TRANSPORT IN RAIPUR
As the municipal corporation of Raipur, the government organization had the responsibility of managing the city transport buses. With more than hundred buses under operation, the corporation used to face a tough task. It was also difficult for the organization to monitor the departure and arrival of buses to improve customer satisfaction.
For some routes, the conductors of some buses used to under-report the number of tickets sold, while at times the buses deviated off the normal route. All these issues not only caused loss in revenue for the corporation but also impacted the organization’s intent to improve the efficiency of its fleet of buses.
“Besides monitoring the departure and arrival time of buses to improve customer satisfaction, we also wanted to monitor the travel route of each bus in addition to the headcount in the bus to cross-check revenue collection,” states Sunil Chatra, MD, Raipur City Transport Corporation.
To address these issues the corporation partnered with Intellinet Datasys which devised a mobile-based solution integrated with Google Maps. Intellinet Datasys, which represents an organization called Betaar3 in India, proposed an end-toend mobile-based solution with tracking devices integrated with cameras and GPS capability installed in buses. Betaar3 is a USbased wireless productivity solutions provider focused on location-based services.
After implementation of the devices in the buses the municipal corporation now has the real-time capability to monitor the number of seats occupied, the routes of the buses, as well as check the speed at which the driver is driving the bus. “Today we can see the real-time movement of buses and passenger pictures from moving buses. This feature prevents the misuse of buses. We find this to be extremely beneficial in preventing any illegal or unauthorized activity in the buses,” says Chatra.
As the device has GPS capability, and is integrated with Google Maps, the corporation can see in real-time all the buses in transit mapped out clearly on maps. “Because the corporation has enabled geo-fencing, route diversion and unscheduled stoppages are now a thing of the past as the buses can be tracked,” states Sharat Airani, CTO, Intellinet Datasys.
As a result of the real-time tracking, the corporation has not only improved its revenue collection but has also cut down on the manual checking of tickets by a significant percentage.
Having set the foundation for the efficient running of its buses the corporation is now setting up a control room where it will monitor the movement of each bus.
After implementation of the devices in the buses, the municipal corporation has the real-time capability to monitor the number of seats occupied, the routes of the buses, and speed at which the driver is driving