Cus­tomer Speak

Customer Click - - BIZ TECH -

“Tal­isma helped us im­ple­ment a cus­tomer ex­pe­ri­ence that we wanted our clients to have with the bank. We are able to man­age cus­tomer in­ter­ac­tions at all touch points and use that data to work out cus­tomer re­quests in real time while keep­ing cus­tomer in­formed of the progress”

- Mridul Sharma, Ex­ec­u­tive Vice Pres­i­dent, Head So­lu­tion De­liv­ery - In­dusind Bank

“Tal­isma has been a trusted tech­nol­ogy part­ner for us. Not only has Tal­isma’s so­lu­tion helped us scale oper­a­tions across the coun­try but it has also made us a tech­nol­ogy savvy or­ga­ni­za­tion that is re­spon­sive, in­sights driven and ready for the fu­ture,”

- De­nis Ro­drigues, Head - CHILDLINE Con­tact Cen­tre

“Tal­isma Dig­i­tal Plat­form has made a sig­nif­i­cant dif­fer­ence to our busi­ness. We have al­ways be­lieved that com­mu­ni­ca­tion lies at the heart of any drive de­signed to of­fer a mem­o­rable ex­pe­ri­ence to guests. The ben­e­fits we got from our in­vest­ment in Tal­isma’s dig­i­tal of­fer­ing have val­i­dated this be­lief. I would like to add that as our trusted tech­nol­ogy part­ner, Tal­isma has been an en­abler in re­al­iz­ing our goal of pro­vid­ing a con­sis­tent ex­pe­ri­ence to all our in­ter­nal and ex­ter­nal stake­hold­ers and helped us get a bet­ter and faster ROI”.

- Rahul Rat­tan, Head - Cus­tomer Con­tact Cen­tre, ITC Ho­tels

“We be­lieve in CRMNEXT. With over 40,000 plus users and 3000 plus branches & mul­ti­ple in­te­gra­tion points, it was hard for any sys­tem to match our ex­pec­ta­tions. But with CRMNEXT we have en­joyed 99.9% up­time avail­abil­ity and seam­less scal­a­bil­ity.”

- Rajesh Wagh, Vice Pres­i­dent - IT, HDFC Bank

“CRMNEXT has helped us to bring our crit­i­cal 40,000 plus peo­ple in­volved in ac­quir­ing and man­ag­ing cus­tomers on a com­mon plat­form. Despite all the com­plex­i­ties of our re­tail and cor­po­rate oper­a­tions, its unique Cat­a­lyst Per­for­mance Mod­eller has helped us to cre­ate an ag­ile and ef­fec­tive sys­tem to man­age sales per­for­mance on a daily ba­sis. It was dif­fi­cult to find a so­lu­tion which can give scal­a­bil­ity with re­li­a­bil­ity while keep­ing costs un­der con­trol. CRMNEXT has proven to be a per­fect part­ner in help­ing us cre­ate a flex­i­ble strat­egy ex­e­cu­tion plat­form we al­ways wanted."

- Av­inash - Sr. Vice Pres­i­dent - IT, Axis Bank

“TATA AIA as a brand stands for trust. We are en­sur­ing cus­tomers enjoy the high­est level of con­ve­nience at all touch-points. CRMNEXT has helped us to in­te­grate, re­fine and adopt pro­cesses, di­ver­sify of­fer­ings and pro­vide a sin­gle plat­form with a pow­er­ful 360 de­gree view. It has def­i­nitely helped us in our jour­ney to be­come more cus­tomers driven.”

- Sam­rat Das, CIO, Tata AIA Life In­sur­ance

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