“Talisma helped us implement a customer experience that we wanted our clients to have with the bank. We are able to manage customer interactions at all touch points and use that data to work out customer requests in real time while keeping customer informed of the progress”
- Mridul Sharma, Executive Vice President, Head Solution Delivery - Indusind Bank
“Talisma has been a trusted technology partner for us. Not only has Talisma’s solution helped us scale operations across the country but it has also made us a technology savvy organization that is responsive, insights driven and ready for the future,”
- Denis Rodrigues, Head - CHILDLINE Contact Centre
“Talisma Digital Platform has made a significant difference to our business. We have always believed that communication lies at the heart of any drive designed to offer a memorable experience to guests. The benefits we got from our investment in Talisma’s digital offering have validated this belief. I would like to add that as our trusted technology partner, Talisma has been an enabler in realizing our goal of providing a consistent experience to all our internal and external stakeholders and helped us get a better and faster ROI”.
- Rahul Rattan, Head - Customer Contact Centre, ITC Hotels
“We believe in CRMNEXT. With over 40,000 plus users and 3000 plus branches & multiple integration points, it was hard for any system to match our expectations. But with CRMNEXT we have enjoyed 99.9% uptime availability and seamless scalability.”
- Rajesh Wagh, Vice President - IT, HDFC Bank
“CRMNEXT has helped us to bring our critical 40,000 plus people involved in acquiring and managing customers on a common platform. Despite all the complexities of our retail and corporate operations, its unique Catalyst Performance Modeller has helped us to create an agile and effective system to manage sales performance on a daily basis. It was difficult to find a solution which can give scalability with reliability while keeping costs under control. CRMNEXT has proven to be a perfect partner in helping us create a flexible strategy execution platform we always wanted."
- Avinash - Sr. Vice President - IT, Axis Bank
“TATA AIA as a brand stands for trust. We are ensuring customers enjoy the highest level of convenience at all touch-points. CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 degree view. It has definitely helped us in our journey to become more customers driven.”
- Samrat Das, CIO, Tata AIA Life Insurance