The Evo­lu­tion of Cre­at­ing Cus­tomer Ad­vo­cates for Bet­ter Busi­ness

While tech­nol­ogy is driv­ing the trans­for­ma­tion of the con­tact cen­ter, the amend­ment of the con­tact cen­ter man­ager’s role is be­ing driven by an even more pow­er­ful force – meet­ing cus­tomer’s needs.

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