Re­defin­ing Work­place in the Dig­i­tal Era

Or­ga­ni­za­tions to­day need to evolve dig­i­tally to meet rapidly chang­ing cus­tomer ex­pec­ta­tions or they risk be­ing left be­hind by more ag­ile com­peti­tors

Dataquest - - INDUSTRY -

To­day’s work­places are trans­form­ing sig­nif­i­cantly with the ad­vent of dig­i­tal tech­nolo­gies and chang­ing needs of knowl­edge work­ers. We are in a dig­i­tal trans­for­ma­tion era where cus­tomers, em­ploy­ees and part­ners ex­pect a user-driven com­mu­ni­ca­tions ex­pe­ri­ence which is con­tex- 60 www.dqin­ tual, con­sis­tent, and rel­e­vant to their needs. For in­stance, more and more num­ber of em­ploy­ees to­day is look­ing at op­tions for work­ing out of re­mote lo­ca­tions and even ex­pect­ing a rich ex­pe­ri­ence across their mo­bile de­vices. Re­al­iz­ing the im­por­tance and ben­e­fit of this even the In­dian govern­ment has al­lowed em­ploy­ees of IT SEZs to work

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