Dataquest - - CONTENTS -

The com­pany terms FY17 as a re­ward­ing year for In­fosys fi­nan­cially but the year was rid­dled with board­room skir­mishes and voices of dis­sent from founders and specif­i­cally Narayana Murthy rais­ing ques­tions on cor­po­rate gov­er­nance. While much of that has al­ready been dis­cussed in the me­dia, let’s fo­cus on other things. Dur­ing FY17, the com­pany adopted a strat­egy of el­e­vat­ing In­fosys with au­to­ma­tion, in­no­va­tion and ed­u­ca­tion. In­fosys looked at lever­ag­ing the power of AI, au­to­ma­tion and the like to the ex­ist­ing ser­vice lines. Dur­ing the last fis­cal, In­fosys grew mul­ti­ple new ser­vices in the ar­eas of cloud ap­pli­ca­tions and in­fra­struc­ture, main­frame mod­ern­iza­tion to cloud, cy­ber se­cu­rity, de­vel­op­ing new dig­i­tal end-user ex­pe­ri­ences, ad­vanced an­a­lyt­ics and data science, engi­neer­ing ser­vices, IOT and much more.

These ser­vices rep­re­sent a rapidly grow­ing por­tion of its in­cre­men­tal rev­enue each year, demon­strat­ing its con­tin­ued rel­e­vance to the trans­for­ma­tion of its clients’ busi­nesses. The com­pany is also of­fer­ing new di­men­sions in the ar­eas of plat­forms, land­scape re­newal, and de­sign ser­vices. An over­all trans­for­ma­tion is tak­ing place through mea­sures such as in­no­va­tion, greater agility, and re­spon­sive­ness, as well as mak­ing the com­pany an ex­cit­ing place to work.

In­fosys fo­cused on en­hanc­ing and strength­en­ing its client re­la­tion­ships by aim­ing at win­ning large trans­for­ma­tion projects. In­vest­ments in in­no­va­tion and in re­new­ing ca­pa­bil­i­ties are help­ing the com­pany el­e­vate client re­la­tion­ships.

In fis­cal 2017, In­fosys made six new in­vest­ments in startup com­pa­nies work­ing in AI, au­ton­o­mous un­manned ve­hi­cles, data in­sights, cloud, and more — the com­pany says that all the ar­eas are rel­e­vant to its clients.

Mean­while, on AI, au­to­ma­tion and emerg­ing tech­nolo­gies, In­fosys says that its aim is to keep its en­gi­neers at the fore­front of tech­no­log­i­cal knowl­edge and skill. It has de­vel­oped com­pletely new con­tent and meth­ods to help its peo­ple gain broad as well as spe­cial­ized flu­ency in these tech­nolo­gies. The train­ing pro­gram of its first-gen­er­a­tion AI plat­form was de­signed to ac­cel­er­ate its us­age in­ter­nally across the or­ga­ni­za­tion and to build so­lu­tions within each in­dus­try ver­ti­cal. Nearly 1,150 em­ploy­ees have been trained in the course, with sev­eral thou­sand more to be trained next year, as part of its next-gen in­car­na­tion in In­fosys Nia (AI plat­form) for new tech­nolo­gies and plat­forms, a hands-on ag­ile course in­te­grated with the In­fosys DevOps plat­form has trained more than 15,000 em­ploy­ees, in­clud­ing 5,000 pro­ject man­agers. In­fosys con­tinue to train en­gi­neers in its new dig­i­tal plat­forms such as Skava and As­sistEdge.

Mean­while, the com­pany says that the De­sign Think­ing and Zero Dis­tance have helped it to re­fo­cus on its learn­ing cul­ture on find­ing and solv­ing real-life prob­lems. With this in mind, it has asked its en­gi­neers to gain flu­ency in a min­i­mum of three pro­gram­ming lan­guages, to pri­or­i­tize the prob­lem rather than the tool. A to­tal of 17,435 en­gi­neers have al­ready risen to the chal­lenge.

—PRAVIN RAO In­terim, MD and CEO

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