Cisco Un­veils In­dus­try’s First Pre­dic­tive Ser­vices Pow­ered by AI

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Cisco has an­nounced a new port­fo­lio of ser­vices de­signed to put IT de­part­ments back in the driver’s seat. Pow­ered by AI, Cisco’s suite of pre­dic­tive ser­vices an­tic­i­pates IT fail­ures, mit­i­gates risk, re­duces main­te­nance costs, and as­sists or­ga­ni­za­tions in at­tain­ing the nec­es­sary skills to trans­form their busi­nesses. De­liv­er­ing both ad­vanced pre­dic­tive and pre­emp­tive ca­pa­bil­i­ties, Cisco’s new Busi­ness Crit­i­cal Ser­vices and High-value Ser­vices of­fer­ings will en­able or­ga­ni­za­tions to in­vest more of their IT bud­gets on tech­nol­ogy in­no­va­tion amid a grow­ing tech­ni­cal skills gap that poses an im­mi­nent threat to busi­ness con­ti­nu­ity and growth.

“To­day’s world is mov­ing faster than ever, and to be suc­cess­ful, busi­nesses must have the right blend of IT tal­ent and ser­vices,” said Chuck Rob­bins, chief ex­ec­u­tive of­fi­cer, Cisco.“By lever­ag­ing AI and ma­chine learn­ing to ad­dress crit­i­cal IT is­sues, Cisco’s new ser­vices of­fer­ings will truly help our cus­tomers free up time to focus on the grow­ing IT tal­ent gap, and re­main com­pet­i­tive into the fu­ture.”

More than ever, or­ga­ni­za­tions look to heads of IT to cre­ate new rev­enue streams for their busi­nesses. Yet the short­age of dig­i­tal skills and the tech­ni­cal skills gap are putting or­ga­ni­za­tions in peril of los­ing their com­pet­i­tive­ness. Cisco’s new suite of pre­dic­tive ser­vices is dif­fer­en­ti­ated by the unique ex­per­tise, in­tel­li­gence, and au­to­ma­tion that help min­i­mize the im­pact of the skills gap and free tech­ni­cal staff to focus on ac­cel­er­at­ing in­no­va­tion.

Cisco is launch­ing two new ad­di­tions to the ser­vices port­fo­lio: Busi­ness Crit­i­cal Ser­vices and High-value Ser­vices. These two new ser­vices of­fer the power and in­tel­li­gence of AI and ma­chine learn­ing to op­ti­mize IT tal­ent, knowl­edge, and skills and al­low or­ga­ni­za­tions to solve their prob­lems first and ul­ti­mately get closer to their end user/cus­tomer.

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