SVP-Tech­nol­ogy, Qu­a­trro Global Ser­vices

Dataquest - - CONTENTS -

oing Dig­i­tal - what does it mean to you and your or­ga­ni­za­tion?

For me: Dig­i­ti­za­tion means “Sim­pli­fi­ca­tion of Do­ing Busi­ness”. For Or­ga­ni­za­tion: Dig­i­tize all sup­port and Busi­nesses to be the leader in au­to­ma­tion and dig­i­ti­za­tion that leads to Cus­tomer ac­qui­si­tion, re­ten­tion and achieve Cus­tomer sat­is­fac­tion.

What is your Dig­i­tal Trans­for­ma­tion plan, strat­egy and the de­liv­er­ables you ex­pect or al­ready com­ing in?

Qu­a­trro be­ing a BPO/KPO com­pany with 4000+ as­so­ciates around the Globe of­fer­ing busi­ness and knowl­edge pro­cess­ing ser­vices to En­ter­prises, SMB clients and Re­tail Cus­tomers seek­ing higher op­er­a­tional ef­fi­ciency, greater flex­i­bil­ity, and lower op­er­a­tional ef­fi­ciency with en­able­ment of IT from ac­quir­ing Cus­tomers to re­ten­tion of Cus­tomers. Qu­a­trro is a lead­ing com­pany in in­no­vat­ing and adopt­ing dig­i­tal jour­ney across sup­port and busi­ness func­tions across ge­ogra­phies. As part of the Dig­i­tal jour­ney, Qu­a­trro has im­ple­mented var­i­ous dig­i­tized so­lu­tions from its in­cep­tion- a decade back. Some of the key Go-dig­i­tal ini­tia­tives that sig­nif­i­cantly con­trib­ute to the TCO are:

Adop­tion of Cloud tech­nol­ogy: Apart from ba­sic in­fra­struc­ture ser­vices be­ing hosted in the Cloud, var­i­ous key busi­ness Plat­forms, Ap­pli­ca­tions and Databases are hosted in the Cloud that ex­tends seam­less work ac­cess to users and client rep­re­sen­ta­tives in a se­cured en­vi­ron­ment. Apart from the nor­mal ben­e­fits of Cloud ser­vices, adop­tion to cloud help­ing us com­pli­ant to Data re­ten­tion as per the rule-of-land of con­cerned coun­tries.

Most of the work­loads like con­tent URL fil­ter­ing & con­tent scan­ning, Tick­et­ing tool, HR stack of So­lu­tions and Ser­vices, HR Mi­cro-Ser­vices, Mail­ing so­lu­tion, Client por­tals, DB Servers etc. are cur­rently hosted in the Could re­sult­ing in sig­nif­i­cant ben­e­fits to Busi­ness in cost to ac­quire to fast adop­tion to each of se­cure ac­cess to their busi­ness Data.

Re­place­ment of 6 dif­fer­ent user col­lab­o­ra­tion tools with a sin­gle so­lu­tion in the cloud helped uni­fi­ca­tion of users across ge­ogra­phies and also helped bring the busi­ness and client users clo­sure to each other.

Adop­tion of Vir­tu­al­iza­tion and VDI so­lu­tions sig­nif­i­cantly re­duced Data Cen­ter foot-print and the huge sav­ing in Capex and Opex and helped re­duce power bill sig­nif­i­cantly apart from the other ben­e­fits.

Like­wise, at ev­ery stage, Qu­a­trro works to dig­i­tize work­loads ir­re­spec­tive of their size and vol­ume but with key tar­get as “how to make busi­ness sim­pli­fied”.


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