SACHIN JAIN

CIO (Global IT Op­er­a­tions) & CISO, Eval­ue­serve

Dataquest - - CONTENTS -

Es­tab­lished in 2000, Eval­ue­serve has grown to be­come a lead­ing provider of pro­pri­etary so­lu­tions and spe­cial­ist ser­vices for re­search, an­a­lyt­ics and data man­age­ment to com­pa­nies in ev­ery in­dus­try

oing Dig­i­tal – what does it mean to you and your or­ga­ni­za­tion?

Eval­ue­serve is po­si­tioned as a com­pany ‘powered by mind+ma­chine.’ Nat­u­rally, we are not just go­ing dig­i­tal but are con­stantly on a jour­ney of dig­i­tal trans­for­ma­tion.

As a global pro­fes­sional ser­vices provider of­fer­ing re­search, an­a­lyt­ics, and data man­age­ment ser­vices, we have cre­ated mul­ti­ple dig­i­tal plat­forms for clients glob­ally. We see dig­i­ti­za­tion as the cat­a­lyst for trans­for­ma­tive growth – both for the or­ga­ni­za­tion as well as all Eval­ue­serve mem­bers – as it helps cre­ate an as­sem­bly line of rou­tine tasks while fo­cus­ing on more cere­bral ac­tiv­i­ties.

What is your dig­i­tal trans­for­ma­tion plan and strat­egy? What are the de­liv­er­ables that you ex­pect and the ones that are al­ready com­ing in?

Some projects have helped us cre­ate a plat­form that al­lowed us to go dig­i­tal in mul­ti­ple direc­tions – our Cloud jour­ney and the cre­ation of a bal­ance be­tween Cloud and Hy­brid Cloud was an im­por­tant step that en­abled and shaped our dig­i­tal trans­for­ma­tion ap­proach.

Se­cu­rity is a key area in which we have been us­ing au­to­ma­tion and dig­i­ti­za­tion. It has helped us in a big way by low­er­ing gov­er­nance risks and strength­en­ing com­pli­ance, thereby of­fer­ing con­ve­nience and up to 90% ef­fi­ciency to users.

Dig­i­tal plat­forms cov­er­ing mul­ti­ple do­mains/in­dus­tries are among our key fo­cus ar­eas be­cause of their higher rev­enue growth po­ten­tial. We have al­ready launched a few plat­forms, and much more are in pipe­line.

WE ARE NOT JUST GO­ING DIG­I­TAL BUT ARE CON­STANTLY ON A JOUR­NEY OF DIG­I­TAL TRANS­FOR­MA­TION

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