SAURABH CHAN­DRA

CIO & Found­ing Team Mem­ber, OneAs­sist

Dataquest - - CONTENTS -

OneAs­sist is founded with a vi­sion to pro­vide a ubiq­ui­tous plat­form for as­sis­tance and pro­tec­tion ser­vices to cus­tomers

oing Dig­i­tal - what does it mean to you and your or­gan­i­sa­tion?

OneAs­sist has sub­scrip­tion plans for pro­tec­tion of mo­biles, wal­lets and home ap­pli­ances. One of the most used ser­vice is the smart­phone dam­age pro­tec­tion ser­vice. OneAs­sist man­ages the end to end ser­vice process for the con­sumer start­ing from phone pick up from his doorstep, re­pair at an Au­tho­rized Ser­vice Cen­ter, set­tlele­ment with In­sur­ance and de­liv­ery back to doort­step. Go­ing dig­i­tal means: Re­mov­ing fric­tion of calls, fol­low ups, data re­quests among peo­ple Bring­ing in trans­parency into ser­vice de­liv­ery process. Cus­tomer gets to see what we do. Es­tab­lish­ing Trust by plac­ing the power in the hands of con­sumers Pro­vid­ing cus­tomers with short­cuts to de­ci­sion mak­ing and swift ac­tions Low­er­ing costs, re­duc­ing risks and in­creas­ing ben­e­fits, thereby cre­at­ing more value

What is your Dig­i­tal Trans­for­ma­tion plan, strat­egy and the de­liv­er­ables you ex­pect or al­ready com­ing in?

Dig­i­tal Trans­for­ma­tion does not sim­ply mean dig­i­tiz­ing an ex­ist­ing process. It ac­com­plishes a much larger ob­jec­tive of de­liv­er­ing a su­pe­rior ex­pe­ri­ence to cus­tomer by plac­ing the needs of the con­sumer first. It is based on the phi­los­o­phy of go­ing dig­i­tal, as out­lined in point above.

OneAs­sist takes a 2 pronged ap­proach to Dig­i­tal Trans­for­ma­tion.

Dig­i­tiz­ing the en­tire value chain of ser­vice de­liv­ery, thereby bring­ing re­li­a­bil­ity in ser­vice to con­sumers. With­out do­ing so, it is prac­ti­cally im­pos­si­ble to de­liver a su­pe­rior cus­tomer ex­pe­ri­ence.

Em­pow­er­ing con­sumers to live a self-serve life. To this ef­fect, main de­liv­er­ables re­volve around putting all the in­for­ma­tion con­sumers seek on their fin­ger­tips, be it rais­ing re­quests to see­ing the sta­tus of ser­vice de­liv­ery, well sup­ported by reg­u­lar no­ti­fi­ca­tion mech­a­nisms.

DIG­I­TAL TRANS­FOR­MA­TION AC­COM­PLISHES A MUCH LARGER OB­JEC­TIVE OF DE­LIV­ER­ING A SU­PE­RIOR EX­PE­RI­ENCE TO THE CUS­TOMER

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