Vice Pres­i­dent –IT, Shriram Value Ser­vices

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Shriram Value Ser­vices Ltd (SVSL), is an IT & ITES or­ga­ni­za­tion of Shriram Group. Shriram Group is the largest as­set based NBFC in the coun­try

oing Dig­i­tal - what does it mean to you and your or­gan­i­sa­tion?

In sim­ple terms, for me go­ing dig­i­tal is where the end cus­tomer should ben­e­fit by ease of op­er­a­tion in a sim­ple man­ner by com­plet­ing on time. Ul­ti­mately it should ben­e­fit both the cus­tomer and or­gan­i­sa­tion. Since the ex­pec­ta­tion of the cus­tomer is more as there are lot of av­enues and com­pe­ti­tion, or­gan­i­sa­tion has to show the value by ab­sorb­ing new cus­tomers and re­tain­ing the ex­ist­ing cus­tomers.

What is your Dig­i­tal Trans­for­ma­tion plan, strat­egy and the de­liv­er­ables you ex­pect or al­ready com­ing in?

We are way ahead in Dig­i­tal trans­for­ma­tion. We have started Cloud (Public and Pri­vate) and Mo­bile based ap­pli­ca­tions. Since we have all In­dia pres­ence, we wanted to sim­plify the tasks for the users. Our pres­ence is pre­dom­i­nately in Tier -III and Tier -IV ar­eas. So we have ini­ti­ated mo­bile based ap­pli­ca­tion for pay­ment col­lec­tion be­fore 4 years. We were one of the ini­tial de­ployer of mo­bile trans­ac­tions. The en­crypted data is stored on the cen­tralised server. We have en­hanced in such a way, most of our lend­ing trans­ac­tions like lead gen­er­a­tion, loan ap­provals, pay­ment trans­ac­tions are ac­cessed and viewed in mo­bile app. Dur­ing De­moni­ti­za­tion, we have ef­fec­tively used our mo­bile apps in such a way where we have ed­u­cated the public mostly who are in small vil­lages. Now we are ex­plor­ing on Ar­ti­fi­cial in­tel­li­gence and Block chain for de­creas­ing the TAT on re­solv­ing the queries and also for ef­fec­tive use on Cross sell­ing.

On Cloud com­put­ing, we have both Pri­vate and Public Cloud. Our ap­pli­ca­tions are man­aged through a pri­vate cloud where the re­sources are ef­fi­ciently and ef­fec­tively used. Based on the crit­i­cal­ity we en­hance the re­sources. A public cloud is de­ployed where im­ages and record­ings are trans­fered from our Dat­a­cen­ter to the public cloud. We have au­to­mated in such a way the trans­fer hap­pens from the data cen­ter when the data touches the thresh­old level.

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