SUMIT SINGH

CIO, Wock­hardt Hos­pi­tals

Dataquest - - CONTENTS -

oing Dig­i­tal - what does it mean to you and your or­ga­ni­za­tion?

Go­ing dig­i­tal is no more an op­tion for en­ter­prises to­day; rather it is an ex­pec­ta­tion both in­ter­nally as well as for any ex­ter­nal in­ter­ac­tions. The prac­tice of medicine is as old as hu­man­ity it­self and it has con­tin­ued to evolve through the ages. The dig­i­tal trans­for­ma­tion pro­vides new op­por­tu­ni­ties for im­prove­ment in health­care ser­vice de­liv­ery and im­proved ef­fi­ciency for a bet­ter and more sat­is­fy­ing out­come for pa­tients as well as the providers. The dig­i­tal plat­form opens up var­i­ous seg­ments for health­care to use such as Big Data An­a­lyt­ics in­clud­ing Pre­dic­tive An­a­lyt­ics, Ar­ti­fi­cial In­tel­li­gence, NLP, Cog­ni­tive Com­put­ing, Deep and Ma­chine Learn­ing to name a few. Fur­ther, along with IoT, Hy­per Au­to­ma­tion Minia­tur­iza­tion, Ro­bot­ics and the ad­vent of 5G and be­yond, a vast new toolset is at the dis­posal of or­ga­ni­za­tions to lever­age and de­liver bet­ter out­comes as men­tioned ear­lier alon with open­ing up even new rev­enue streams that were not in reach ear­lier.

What is your Dig­i­tal Trans­for­ma­tion plan, strat­egy and the de­liv­er­ables you ex­pect or are al­ready com­ing in?

The Dig­i­tal space is evolv­ing right in front of our eyes with in­no­va­tions and new use cases be­ing pub­lished at an amaz­ing fre­quency. In the Health­care provider space like us, how to lever­age some of these new op­por­tu­ni­ties is not as daunt­ing a task as it may seem as long as one col­lab­o­rates with right part­ners and does some out of the box think­ing. Health­care gen­er­ates a mas­sive amount of data such as clin­i­cal, billing and pur­chase to name a few. We at Wock­hardt Hos­pi­tals are al­ready us­ing Big Data An­a­lyt­ics us­ing a so­phis­ti­cated BI tool hy­per-au­to­ma­tion for re­port­ing, pre­dic­tive an­a­lyt­ics, new in­sights and de­ci­sion mak­ing for the cost of var­i­ous ser­vices ren­dered at all our hos­pi­tals. Next project we are get­ting into is in the space of clin­i­cal data anal­y­sis such that we can not only have a very crisp un­der­stand­ing of each of our pa­tients dig­i­tally but also to be able to pro­vide cus­tom­ized com­mu­ni­ca­tion, ser­vices and thus re­sult­ing in rev­enue growth. Plans are also be­ing drawn to look at the Sup­ply chain process through ad­vanced com­put­ing as well.

THE DIG­I­TAL SPACE IS EVOLV­ING RIGHT IN FRONT OF OUR EYES WITH INNOVATIONSAND NEW USE CASES

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