VICKEY RODRIGUES

CTO, HealthSpring

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Healthspring was founded with a vi­sion of cor­rect­ing our bro­ken health de­liv­ery sys­tem where it mat­ters most- at the en­try level of care, which is “Pri­mary Care” It en­com­passes a huge area at pre-hos­pi­tal space right from care at home to re­spond to­day to day health care needs. This could be acute and chronic ill­nesses to more ur­gent and emer­gency med­i­cal sit­u­a­tions.

The all-im­por­tant Pre­ven­tive care can only be dis­pensed and mon­i­tored ef­fec­tively at a ro­bust Pri­mary Care Sys­tem. A large sec­tion of our pop­u­la­tion work­ing in In­dus­trial com­plexes and Cor­po­rate Houses which are grow­ing, need a ro­bust Pre­ven­tive Oc­cu­pa­tional Health­care ser­vice and In­dus­trial Hy­giene at their on-site mod­ern clin­ics.

oing Dig­i­tal - what does it mean to you and your or­ga­ni­za­tion?

Our or­ga­ni­za­tion’s goal is to in­di­vid­u­als live bet­ter lives as such we see our­selves as Health­care and Well­ness provider. The Dig­i­tal econ­omy has opened up new av­enues for cus­tomers to im­prove the qual­ity of the lives and man­age their med­i­cal con­di­tion di­rectly with their care­givers. Go­ing Dig­i­tal for us means con­nect­ing our pa­tients to their doc­tors through their pre­ferred chan­nel, sup­port­ing them with in­for­ma­tion and their per­sonal health records, de­liv­er­ing well­ness pro­grams both at their work­place and home.

What is your Dig­i­tal Trans­for­ma­tion plan, strat­egy and the de­liv­er­ables you ex­pect or are al­ready com­ing in?

We have iden­ti­fied the fol­low­ing steps to achiev­ing a trans­for­ma­tion to­wards a fu­ture-ready or­ga­ni­za­tion: Ar­chi­tect end to end cus­tomer ex­pe­ri­ences Lever­age the reach and scale of so­cial me­dia and cloud Re­duce costs of op­er­a­tion and health­care out­comes through mo­bile apps In the jour­ney, we ex­pect to closely work with ven­dors in the Tech­nol­ogy and Clin­i­cal space and bring best prac­tices from their global im­ple­men­ta­tions.

THE DIG­I­TAL ECON­OMY HAS OPENED UP NEW AV­ENUES FOR CUS­TOMERS

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