Group CIO, Es­corts Lim­ited

Dataquest - - CONTENTS -

oing Dig­i­tal - what does it mean to you and your or­ga­ni­za­tion?

Go­ing dig­i­tal is not about tak­ing a few ini­tia­tives in the dig­i­tal space. Most or­ga­ni­za­tions have been us­ing dig­i­tal tech­nol­ogy for a long time in some form or the other. Go­ing dig­i­tal now means chang­ing the way busi­nesses were done tra­di­tion­ally. Dig­i­tal has emerged as a key dis­rup­tor to es­tab­lished busi­ness mod­els. Dig­i­tal tech­nol­ogy is be­ing very ef­fec­tively used for ex­pand­ing the reach of busi­ness, bring­ing in­creased fo­cus on cus­tomer cen­tric­ity by es­tab­lish­ing new ways of con­nect­ing with cus­tomers and be­com­ing proac­tive in ser­vice de­liv­ery, seam­lessly in­te­grat­ing in­ter­nal and ex­ter­nal busi­ness stake­hold­ers like deal­ers, ven­dors, em­ploy­ees on com­mon plat­form, es­tab­lish­ing in­te­grated in­for­ma­tion back­bone for or­ga­ni­za­tion op­er­a­tions, and en­hanc­ing the speed of in­no­va­tion through col­lab­o­ra­tion and crowd out­sourc­ing.

There are nu­mer­ous use cases where dig­i­tal tech­nol­ogy is be­ing used by or­ga­ni­za­tions for trans­form­ing and pre­par­ing them­selves for a dig­i­tal-driven fu­ture.

What is your Dig­i­tal Trans­for­ma­tion plan, strat­egy and the de­liv­er­ables you ex­pect or al­ready com­ing in?

At Es­corts we have done a lot of work in dig­i­tal space dur­ing the last few years and it is still con­tin­u­ing. We are us­ing dig­i­tal tech­nol­ogy for bet­ter cus­tomer con­nect, en­hanced ser­vice de­liv­ery and es­tab­lish­ing new lines of busi­ness. Us­age of dig­i­tal tech­nol­ogy in R&D has sig­nif­i­cantly de­creased the time spent on sim­u­la­tion test­ing and New prod­uct de­vel­op­ment. Our dig­i­tal de­ploy­ments on the shop floor have led to first time right man­u­fac­tur­ing lead­ing to re­duced re­work and war­ranty costs. We are mak­ing our prod­ucts smart and in­ter­ac­tive by us­ing IOT, BI for deep busi­ness anal­y­sis, im­part­ing learn­ing through knowl­edge por­tals, us­ing the cloud for agility, bet­ter reach and cost op­ti­miza­tion and pro­tect­ing our doc­u­ments by cre­at­ing the cen­tral dig­i­tal repos­i­tory. More im­por­tantly, by us­ing dig­i­tal tech­nolo­gies we have been suc­cess­ful in do­ing de­part­ment con­sol­i­da­tions across the or­ga­ni­za­tion and their sub­se­quent out­sourc­ing.

We lever­age dig­i­tal to change peo­ple and or­ga­ni­za­tion cul­ture by bring­ing the en­tire work­force on a com­mon com­mu­ni­ca­tion hosted plat­form, pro­vid­ing busi­ness crit­i­cal in­for­ma­tion on any­where, any­time, any de­vice ba­sis.


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