Head-IT, In­draprastha Apollo Hos­pi­tals

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Apollo group has been the for erun­ner of in­te­grated health­care not only in In­dia, but glob­ally as well. Its pres­ence en­com­passes over 10,000 beds acr oss 64 hos­pi­tals, more than 2200 pharmacies, over 100 pri­mary care & di­ag­nos­tic clin­ics, 115 telemedicine units across 9 coun­tries

oing Dig­i­tal - what does it mean to you and your or­ga­ni­za­tion?

At In­draprastha Apollo Hos­pi­tals, the core strate­gic rel­e­vance for dig­i­tal is to de­liver ground break­ing so­lu­tions to­wards en­hanced pa­tient care ex­pe­ri­ence. At the in­fras­truc­tural level, it is work­ing on dig­i­tiz­ing and au­tomat­ing back of­fice pro­cesses which would help it in be­com­ing ef­fi­cient as well as pro­vide crit­i­cal dig­i­tal com­pe­ten­cies. The busi­ness fo­cus for dig­i­tal has been on process ef­fi­ciency and im­proved pa­tient care by stream­lin­ing the IT man­age­ment func­tion, au­tomat­ing rou­tine pro­cesses, adding new func­tion­al­i­ties, and build­ing in­no­va­tive ser­vices.

What is your Dig­i­tal Trans­for­ma­tion plan, strat­egy and the de­liv­er­ables you ex­pect or al­ready com­ing in?

A few ex­em­plary ini­tia­tives un­der the four pil­lars in­clude the fol­low­ing:

n Task Man­age­ment Ap­pli­ca­tion: More than 1200 check­lists were dig­i­tized un­der this ini­tia­tive, which can now be ac­com­plished us­ing mo­bile de­vices. The re­sult of process and work­flow au­to­ma­tion is higher speed and bet­ter con­trol & ef­fi­ciency.

n Reg­is­ters Dig­i­ti­za­tion: These reg­is­ters, which were used for var­i­ous heads such as pa­tient, re­lated records, staff and in­ven­tory records were dig­i­tized with in­for­ma­tion now be­ing fed and used dig­i­tally.

n E-Sig­na­tures: To make the process faster and con­ve­nient for the pa­tients, e-sig­na­tures of con­sul­tant doc­tors were en­abled on the dis­charge summary work­flow, which em­pow­ers them to re­view, edit and sign the dis­charge sum­maries of the pa­tient from any­where, any­time on their mo­bile de­vices.

n Tele Stroke ICU: Tele Stroke ICU is a very unique ini­tia­tive by In­draprastha Apollo Hos­pi­tals. The big­gest en­abler of course is tech­nol­ogy, which en­ables neuro stroke re­lated cases to be ad­dressed by an ex­pert con­sul­tant within the golden pe­riod of the first 20 min­utes.

The Busi­ness Im­pact: The dig­i­ti­za­tion drive has brought ben­e­fits in terms of speed, ef­fi­ciency and bet­ter pa­tient care. The dig­i­ti­za­tion of pa­per based reg­is­ters and files has helped in elim­i­nat­ing 1800+ of them which has re­sulted in sub­stan­tial re­duc­tion in op­er­a­tional costs.


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