BMC develops software to help people lodge complaints about illegal constructions online
With city experiencing rampant illegal construction activities, the Brihanmumbai Municipal Corporation ( BMC) has now decided to keep a track on all illegal constructions, henceforth. For this BMC has developed a software which would help citizens and civic officials to upload complaints on the BMC’s official website and track its progress.
Milin Sawant, deputy municipal commissioner ( removal of encroachment) said the new software will help to keep control on illegal construction across the city. As this is a transparent system not only the officials, but citizens also will be able to track the progress on the complaint. “Any citizen can register himself or herself and will be able to upload the complaint at any time,” said Sawant.
Civic activist have raised an important point that while registering on BMC’s website they ask for the identity proofs which would expose the complainant and will have threat from accused. However, Sawant said that the identity proofs are a must as this will keep the professional complainants at bay. The software will have a list of professional complainants on the link from each wards. Illegal constructions and encroachments will be linked with Google Maps which will give the civic officials a real time view.
The software would automatically forward the complaints to the officials from the building and factory department of respective administrative wards. These officers, will then take cognisance of the grievance within a stipulated peri- od of time and issue notices under relevant sections of the Maharashtra regional and town planning ( MRTP) Act, based on substance in the complaint.
“The complainant will get the message from the civic administration about the cognisance of the complaint and also the progress of the action taken or at which stage their complaints are stuck. The website will also maintain data relating nature of structures and extent of illegalities. The details will be linked with respective officials, municipal commissioner and also with the legal officer of the BMC who would be in loop regarding the action taken and court matter pending, if any,” said Sawant.
The complainant will also have to provide his/ her identity proof