BEST DE­PLOY­MENT

Om­nitech cre­ates op­por­tu­nity for 75% sav­ing on in­te­gra­tion of new ap­pli­ca­tions with Pol­icy Ad­min­is­tra­tion Sys­tem (PAS) for a lead­ing life In­sur­ance com­pany

DQ Channels - - Channel pulse - PRAS­ANTH MENON (pras­an­thm@cy­ber­me­dia.co.in)

In­sured Sav­ing

The client is an in­sur­ance com­pany hav­ing tie-up with two In­dia based banks to pro­vide in­sur­ance ser­vice through var­i­ous chan­nels. Head­quar­tered in Mum­bai, this Life In­sur­ance Com­pany is one of the most cap­i­tal ef­fi­cient life in­sur­ance com­pa­nies in the in­dus­try to­day. Om­nitech In­foS­o­lu­tions, a global IT so­lu­tions and ser­vices provider com­pany in the ar­eas of busi­ness avail­abil­ity, busi­ness con­ti­nu­ity and busi­ness en­hance­ment ser­vices, pro­vides the in­sur­ance firm with the op­ti­mum so­lu­tion wherein in­te­gra­tion was in­duced us­ing En­ter­prise Ser­vice Bus (ESB).

THE SCE­NARIO

The Life In­sur­ance firm uses a ro­bust Pol­icy Ad­min­is­tra­tion Sys­tem (PAS) along with var­i­ous other sup­port­ing ap­pli­ca­tions to run its busi­ness op­er­a­tions. While ini­ti­at­ing their busi­ness ex­pan­sion, they emerged with a need for their PAS to in­ter­act with var­i­ous busi­ness chan­nels. To en­able these in­te­gra­tion points, they faced var­i­ous chal­lenges within the sys­tem.

Om­nitech pro­posed ESB (En­ter­prise Ser­vice Bus) based so­lu­tion to this or­ga­ni­za­tion. An ESB is a soft­ware ar­chi­tec­ture model used for de­sign­ing and im­ple­ment­ing the in­ter­ac­tion and com­mu­ni­ca­tion be­tween mu­tu­ally in­ter­act­ing soft­ware ap­pli­ca­tions in Ser­vice Ori­ented Ar­chi­tec­ture (SOA). It acts as a reg­u­la­tor and com­mu­ni­ca­tor be­tween the ex­ter­nal sys­tems and in­ter­nal ap­pli­ca­tions.

THE CHAL­LENGES VIS-À-VIS SO­LU­TIONS

In­te­gra­tion of the PAS data­base with the Op­er­a­tional Data Store (ODS) Chal­lenge: The client was look­ing for an endto-end au­to­mated process which could re­duce the man­ual tasks and hu­man er­rors by hav­ing a di­rect in­te­gra­tion of the data­base of Life Asia (PAS) on AS400 and ODS. So­lu­tion: Us­ing the ESB’s data­base in­te­gra­tion node, the data­base of the legacy ap­pli­ca­tion was seam­lessly in­te­grated to the ODS data­base. In­te­gra­tion of Lead Ag­gre­ga­tors with ODS Chal­lenge: The client had to in­te­grate with var­i­ous third party lead gen­er­a­tion ven­dors with di­verse sys­tems, who are also known as Lead Ag­gre­ga­tors. So­lu­tion: Us­ing the ESB’s SOAP In­put / Re­ply Node, web ser­vices were ex­posed to the lead ag­gre­ga­tors. Data from the lead ag­gre­ga­tors is ex­changed with the help of web ser­vices and stored in the data­base of ODS ap­pli­ca­tion. In­te­gra­tion of Sales Process Au­to­ma­tion (SPA) ap­pli­ca­tion with ODS Chal­lenge: To au­to­mate the sales process, the client en­abled their in­sur­ance prod­ucts to be ac­cessed from Tablets / Hand­held de­vices. With the in­tro­duc­tion of this ap­pli­ca­tion, the client had to man­age two dif­fer­ent data­bases and in­te­grate the data be­tween the two. This con­sumed lot of time and ef­fort of their back­end team. So­lu­tion: Us­ing the data­base in­put node, the data from the or­a­cle data­base of the SPA ap­pli­ca­tion was in­te­grated with the MS SQL data­base of the ODS ap­pli­ca­tion. Dur­ing this process, com­plex busi­ness logic and data trans­for­ma­tion were taken care by the ESB. In­te­gra­tion of data com­ing through Email At­tach­ments with the PAS Chal­lenge: The client wanted to elim­i­nate the man­ual in­ter­ven­tion in this process since it was uti­liz­ing a ded­i­cated re­source’s ef­forts for an un­de­mand­ing ac­tiv­ity. So­lu­tion: Us­ing the E-Mail in­put node, the at­tach­ments com­ing from a des­ig­nated email were au­to­mat­i­cally ex­tracted and the data from the at­tach­ments were read and trans­formed be­fore stor­ing into the DB2 data­base of AS400 in PAS. Web Ser­vice In­te­gra­tion with other banks to cater Ban­cas­sur­ance Chal­lenge: To ac­cept the pre­mium re­newals, banks re­quired a mode of in­te­grat­ing their ap­pli­ca­tion with PAS of the client. So­lu­tion: Us­ing the ESB’s SOAP In­put / Re­ply Node, web ser­vices were ex­posed to the part­ner banks on a scal­able note due to which they could com­mu­ni­cate with the ODS and PAS ap­pli­ca­tion with­out any man­ual ef­fort and at real time. Log Man­age­ment Chal­lenge:

Plan to in­te­grate all their ap­pli­ca­tions us­ing a mid­dle­ware so­lu­tion, track­ing of the in­for­ma­tion and hav­ing an er­ror log­ging mech­a­nism was re­quired.

As lot of data was sup­posed to flow through mid­dle­ware, track­ing of the in­for­ma­tion and hav­ing an er­ror log­ging mech­a­nism was also im­por­tant. The Log

So­lu­tion:

BEN­E­FITS

The process of in­te­grat­ing mul­ti­ple ap­pli­ca­tions that were in­de­pen­dently de­vel­oped, may use in­com­pat­i­ble tech­nol­ogy, and re­main in­de­pen­dently man­aged. Un­less en­ter­prises fig­ure out how to syn­chro­nize data among de­part­ments, di­vi­sions and en­ter­prises, the value promised from busi­ness process fu­sion will be much less than expected. Us­ing SOA based tech­nolo­gies like the En­ter­prise Ser­vice Bus (ESB) used for in­te­grat­ing en­ter­prise ap­pli­ca­tions; Om­nitech de­liv­ered the fol­low­ing ben­e­fits to the client:

Faster Go-To-Mar­ket for New So­lu­tions

Quicker In­te­gra­tion for Ban­cas­sur­ance / Lead Ag­gre­ga­tors / Bro­kers

Min­i­mal in­te­gra­tion lag for New Dis­tri­bu­tion Chan­nels re­sult­ing in bet­ter over­all busi­ness TAT and happy stake­hold­ers.

Au­to­mated process re­lated to Clear­ing House, Fund Man­agers, and Gov­ern­ing Bod­ies

Email In­te­gra­tion with Ex­ter­nal Sys­tem re­moved un­wanted hu­man in­ter­ven­tion. Re­li­able de­signed for fu­ture ar­chi­tec­ture Ef­fort­less fu­ture in­te­gra­tion, change and ad­di­tion of dif­fer­ent sys­tems or ap­pli­ca­tions.

Faster pro­posal is­suance, un­der­writ­ing and pol­icy is­suance

Op­ti­miza­tion in TAT lead­ing to en­hanced and su­pe­rior Process Cy­cle.

Quicker In­te­gra­tion with Legacy Sys­tem and new ap­pli­ca­tion

Au­to­ma­tion in Data Re­trieval, Trans­for­ma­tion and Up­load im­proved the ef­f­ciency of cur­rent pro­cesses with­out any changes in ba­sic process for­mat. ESB so­lu­tion fa­cil­i­tated faster in­te­gra­tion and mi­gra­tion to new sys­tems. In­crease in Cus­tomer Loy­alty and Bet­ter Cus­tomer Ser­vice Easy Ac­cess to in­sur­ance sys­tem Min­i­mal In­te­gra­tion Lag for New Dis­tri­bu­tion De­vices adding to Cus­tomer Ser­vice and Cus­tomer Re­ten­tion. (Mo­bile, PC, Web, Kiosk, ATM) Faster Ac­cess to in­for­ma­tion De­fect free Data Ex­change due to straight through pro­cess­ing thus cre­at­ing less man­ual de­pen­dency, lesser er­ror, and least re­work.

Viewer frame­work de­vel­oped on the ESB helped to track and re­solve the is­sues us­ing in­for­ma­tive logs.

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