TATA Mo­tors Con­nects Peo­ple to Ve­hi­cles in a Whole New Way

DQ Channels - - Cover Story -

As In­dia’s largest au­to­mo­bile man­u­fac­turer, TATA Mo­tors re­lies heav­ily on in­no­va­tion and ef­fi­cient oper­a­tions to stay ahead of the com­pe­ti­tion. The com­pany is spread over 170 lo­ca­tions and six plants, so it un­der­stands that a stable com­mu­ni­ca­tion net­work and a re­silient IT plat­form are cru­cial to its suc­cess. Part­ner­ing with Cisco, they have been able to con­nect peo­ple, process, data, and things more than ever be­fore. Cisco pro­vides end-to-end rout­ing needs, switch­ing de­vices for bet­ter con­nec­tiv­ity, and video con­fer­enc­ing prod­ucts to help the teams col­lab­o­rate more ef­fec­tively. With this dig­i­tal trans­for­ma­tion, fleet own­ers can mon­i­tor their ve­hi­cles. Schools can build a web por­tal show­ing par­ents when buses will ar­rive. The new, “con­nected car” ser­vices in­clude emer­gency break­down alerts and us­age-based in­sur­ance pro­grams. And be­cause TATA Mo­tors rec­og­nizes that the In­ter­net of Ev­ery­thing (IoE) will im­pact ev­ery part of the value chain — from sourc­ing, to the sup­ply chain, to man­u­fac­tur­ing where ma­chines can be mon­i­tored in real time — it re­mains ag­ile in the fast-paced en­vi­ron­ment. As a re­sult, TATA Mo­tors is pro­vid­ing bet­ter ser­vice to its cus­tomers.

Ben­e­fits:

• De­creased ex­penses with col­lab­o­ra­tion through video con­fer­enc­ing

• In­creased cus­tomer sat­is­fac­tion through ve­hi­cle data as a ser­vice

• In­creased rev­enue due to greater ef­fi­ciency and con­nec­tiv­ity

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