Mohammed Rehman, Owner, Micro Touch Infotech What kind of challenges do you face in business? Mohammed Rehman: The Kalaburagi IT market is full with all the major vendors therefore, the competition is quite tough here. Almost all brands have their service centers in the city. However, we do face a very aggressive completion from the outsiders. They are very aggressive on pricing and ready to drop the prices to get the customers. Unfortunately, we suffer due to such bad business practices of some of the dealers.
What is an impact of OLS factor on the business of the offline channel? Mohammed Rehman: OLS factor is there, but we have been dealing with it efficiently. At the end of the day customers want services and support which OLS is failed to provide effectively so far. Therefore, we see an opportunity for ourselves in that area and try to convince customers about these issues.