TechGyan Takes the NGO Route to Dig­i­tal In­dia

The Mum­bai-based SI de­ployed var­i­ous Mi­crosoft so­lu­tions across four NGOs

DQ Channels - - Cover story - SHAMAEL FA­TIMA shamaels@cy­ber­me­dia.co.in

Rakesh Wani was a wor­ried man some 12 months back. The ad­min­is­tra­tor of the Mum­bai-based NGO Pra­ga­tee Foun­da­tion was reel­ing un­der tech­nol­ogy chal­lenges—prob­lems that might have seemed ir­rel­e­vant to ex­pe­ri­enced CIOs in more tech-savvy en­ter­prises, but for this NGO with rudi­men­tary IT in­fras­truc­ture this was an ex­cru­ci­at­ingly painful sit­u­a­tion. Same was the sit­u­a­tion with Mukesh Sarve, Di­rec­tor-IT of an­other big­ger NGO, Fam­ily Plan­ning As­so­ci­a­tion of In­dia. Or with An­thony Thomas of an­other NGO, Habi­tat for Hu­man­ity In­dia Trust.

For­tu­nately, all three of Wani, Sarve and Thomas have found their sav­iors. They an­swer by the names of Mi­crosoft In­dia and more em­phat­i­cally Suresh Ra­mani of Mum­bai-based SI, TechGyan, one of Mi­crosoft’s exclusive cloud part­ners in In­dia who deals with both Azure and Of­fice 365 prac­tices. Ra­mani has been work­ing a lot with NGOs (or Not for Prof­its) and de­ploy­ing tech­nol­ogy so­lu­tions for them so that they are more pro­duc­tive. He works closely with NASSCOM Foun­da­tion and helps Not For Prof­its lever­age tech­nol­ogy in a more ef­fi­cient and pro­duc­tive man­ner.

Over past many years, Mi­crosoft has been jointly work­ing with NASSCOM Foun­da­tion with the aim to prop­a­gate use of Mi­crosoft Prod­ucts and Ser­vices amongst the Not For Prof­its. NASSCOM has in turn been work­ing with TechGyan and have jointly ex­e­cuted many work­shops around the country. As a re­sult of do­ing work­shops, many NGOs have taken do­na­tion of Mi­crosoft Soft­ware. How­ever one chal­lenge has al­ways been, points out Ra­mani, that only a small per­cent­age of th­ese do­na­tions have ac­tu­ally been im­ple­mented. An­other chal­lenge was that with the var­i­ous soft­ware pack­ages that were do­nated, there was no view or in­struc­tions on the ac­tual de­ploy­ment.

Ra­mani and TechGyan was at pains to ad­dress this anom­aly and ac­cord­ingly un­der the Con­nec­tIT pro­gram on 26th June 2015, a full day Work­shop was or­ga­nized for the NGOs at Mum­bai Of­fice of Mi­crosoft. Ra­mani de­liv­ered the work­shop and post work­shop four NGOs signed up for the pi­lot Im­ple­men­ta­tion which cen­tered around im­prov­ing pro­duc­tiv­ity and pro­cesses with cloud and mo­bil­ity us­ing Of­fice 365 as the pri­mary plat­form. Th­ese NGOs in­cluded Fam­ily Plan­ning As­so­ci­a­tion of In­dia (FPAI), Pra­ga­tee Foun­da­tion, Habi­tat For Hu­man­ity and Balanand.

FAM­ILY PLAN­NING AS­SO­CI­A­TION OF IN­DIA (FPAI)

Es­tab­lished in 1949, Fam­ily Plan­ning As­so­ci­a­tion of In­dia (FPAI) has been rec­og­nized as In­dia’s lead­ing and largest re­pro­duc­tive and sex­ual health or­ga­ni­za­tion. FPAI has 44 branches across In­dia. It man­ages 39 static clin­ics, 23 ur­ban wel­fare cen­ters (funded by the Govern­ment of In­dia), 78 outreach units and 148 ado­les­cent/youth friendly cen­ters/clin­ics. Ad­di­tion­ally, it is sup­ported by 2,698 CBDs, 563 pri­vate prac­ti­tion­ers and 196 other agen­cies at the com­mu­nity level, which are iden­ti­fied and trained by FPA In­dia. Over 3,000 pol­icy level vol­un­teers and 1,000 FPA In­dia staff have re­ceived sup­port from com­mu­nity mem­bers.

TECH­NOL­OGY PAIN POINTS

Not­with­stand­ing be­ing one of the fairly large NGOs, their tech­nol­ogy in­fras­truc­ture has been fairly rudi­men­tary. FPAI ear­lier used on-premise Ex­change server 2007 for their mail­ing sys­tem and had 120 mail­boxes. Ev­ery branch was al­lo­cated one mail­box only. And im­por­tant of­fi­cials were only given sep­a­rate email IDs. In ad­di­tion, FPAI was us­ing GMeet for ba­sic Video Con­fer­enc­ing be­tween all users. The over­all cost was Rs. 2.7 lakhs per an­num for a to­tal of 44 li­censes and each branch had one li­cense. There­fore, com­mu­ni­ca­tion was a com­bi­na­tion of GMeet chat and emails.

Vis-à-vis doc­u­ment man­age­ment sys­tem, the FPAI Head Of­fice had a file server and so the users in head of­fice would ac­cess the shared files on the file server and they would store their per­sonal files in the My Doc­u­ments folder of their PC. At the branch level, the users would cre­ate their data on their PC. For pe­ri­odic re­ports, they cre­ated a re­port in a doc­u­ment and then the 44 branches would mail the re­port to HO where it would get con­sol­i­dated man­u­ally.

Mukesh Surve and FPAI had sev­eral pain points on their plates. The space on the on-premise server was limited and so the mail box size for the users was very small. Hence the users would usu­ally archive the files on their hard disk as PST .The mail in PST was not avail­able out­side the of­fice. Also there were sit­u­a­tions when the PST would be lost due to PC crash. There were also in­stances where the Server IP would be black­listed and that would lead to E-mail out­age. Ad­di­tion­ally, there were in­stances when the Mail Server was down due to hard ware or soft­ware is­sue. With one Email id per branch, when a mail was sent to a branch, a print out would be taken and cir­cu­lated. This was cum­ber­some and time con­sum­ing. The cost of man­ag­ing the On Premise Server was quite high due to cost of mon­i­tor­ing and also run­ning cost of Elec­tric­ity.

On the com­mu­ni­ca­tion front, the an­nual cost of Rs. 2, 70,000 was quite high for GMeet Video Con­fer­enc­ing. In terms of fea­tures too, it had limited func­tion­al­ity as com­pared to Skype For Busi­ness Since each branch had one li­cense, it was cum­ber­some to use just one PC per branch for com­mu­ni­ca­tion. Re­gard­ing Doc­u­ment Man­age­ment Sys­tem, at the Head Of­fice, with the shared files be­ing stored on the File Server, there was no ac­cess to th­ese files from out­side the of­fice .There was lot of du­pli­ca­tion when th­ese files were needed at the branches. It meant that they had to be emailed thus lead­ing to lot of traf­fic and mul­ti­ple file ver­sions. The lo­cal users at the HO kept their files on their PC. Th­ese were rarely backed up as the backup pol­icy was put only on the Server. At branches, there was min­i­mal backup of doc­u­ments since users cre­ated doc­u­ments and stored them on their PC. This was be­com­ing a huge com­pli­ance is­sue.

DE­PLOY­MENT AND BEN­E­FITS

TechGyan mi­grated FPAI’s Email sys­tem to Of­fice 365 with min­i­mum dis­rup­tion. And all users got ac­cess to all their mails. The fol­low­ing work loads were im­ple­mented:

• MS Ex­change of 600+ users. With this all users got an email

• MS SharePoint was used for Doc­u­ment Man­age­ment and Team Sites.

Over 13 Team Sites were cre­ated for FPAI.

• One Drive for Busi­ness roll­out is on. The aim is to en­sure that ev­ery user makes use of this ser­vice and all user cre­ated data is done only on One Drive

• Skype for Busi­ness roll out is also on. The aim is to make it de facto mode of com­mu­ni­ca­tion across 600 users.

• Yam­mer roll out has just started. The First off the blocks has been the IT Team.

• Of­fice 2016 has been setup for many users. This was taken as part of E3 SKU for 35 users.

Ac­cord­ingly the fol­low­ing ser­vices were de­liv­ered:

• Get­ting 600 li­censes from Mi­crosoft of the NGO plan and 35 E3 paid plan

• Do­main ver­i­fi­ca­tion on the por­tal

• Mail mi­gra­tion from MS Ex­change 2007 Server to Of­fice 365

• Setup look on PCs

• Setup Mo­biles

• Setup Skype for Busi­ness

• Setup 13 Team sites in SharePoint

• Cus­tom­ized SharePoint brand­ing

• De­sign In­fopath Forms in SharePoint

• Setup One Drive for Busi­ness

• Train­ing

On the e-mail front, with 50 GB mail­box per user, the need to lo­cally archive mails was re­moved. And the new On­line Archive fea­ture of Of­fice 365 meant that even the archived mails were on­line. So now there is no loss of mails. And ZERO mails on hard disk. With Mi­crosoft pro­vid­ing 99.99% Up­time, Email out­age is now his­tory. With Emails be­ing de­liv­ered as a Cloud Ser­vice, the lo­cal Mail Server and Mail Soft­ware was now re­dun­dant. FPAI now has 600+ email id’s. Each per­son has one id giv­ing strong sense of iden­tity to all. Num­ber of print outs has come down dra­mat­i­cally sav­ing cost and time.

On the com­mu­ni­ca­tion front, With Skype for Busi­ness roll out to all users, the aim is to use it as Com­mu­ni­ca­tion Plat­form. When that hap­pens, the cur­rent Plat­form will be dis­con­tin­ued lead­ing to huge sav­ings. Skype for Busi­ness in­te­grates very well with other com­po­nents of Of­fice 365 thus im­prov­ing Pro­duc­tiv­ity. Now each user has Skype for Busi­ness. The com­mu­ni­ca­tion via Skype is pro­jected to ex­plode re­duc­ing over­all costs and in­creas­ing Pro­duc­tiv­ity.

Ditto on ad­van­tages with the Doc­u­ment Man­age­ment Sys­tem. To­day 13 Team Sites have been de­ployed on SharePoint .Once fully de­ployed; users can ac­cess it from out­side of­fice too. Branch users have been in­te­grated into Team Sites. So there will be one file ver­sion for any user. All users are be­ing en­cour­aged to cre­ate and store their files in One Drive for Busi­ness. So at any time data will al­ways be in sync. Com­bi­na­tion of SharePoint Team Sites and One Drive for Busi­ness will solve the com­pli­ance is­sue for ever.

In terms of ad­di­tional func­tion­al­ity ben­e­fits, FPAI gets a Cus­tom­ized SharePoint page brand­ing. As soon as any­one logs into SharePoint, in­stead of a Stan­dard SharePoint screen, they get a FPAI branded page . This in­creases own­er­ship File ac­cess on Phones and Tablets. This is mo­bil­ity at its best. For data col­lec­tion from branches, TechGyan has de­ployed a In­fopath form on SharePoint. So users just go to the form and up­date the same. At the HO, the data from all branches is avail­able in one con­sol­i­dated view. The same can then be an­a­lyzed us­ing Ex­cel.

As­serts Mukesh Surve, Di­rec­tor-IT, “We (FPAIn­dia) are on O365 plat­form from more than 6 months. It has gi­gan­ti­cally im­pacted our daily work as ca­pa­bil­ity and po­ten­tial of this Of­fice 365 cloud is enor­mous. This has im­pacted our rou­tine work by con­tribut­ing 50GB mail­box stor­age(Mail), 1TB of per­sonal stor­age (one drive where data can be sync), SharePoint for Col­lab­o­ra­tion and Doc­u­ment Man­age­ment, Yam­mer for or­gan­i­sa­tional pri­vate tool for ex­press­ing their views and SKYPE

Rakesh Wani, Mukesh Sarve and An­thoy Thomas have found their sav­iors. They an­swer by the names of Mi­crosoft In­dia and more em­phat­i­cally Suresh Ra­mani of Mum­bai-based SI, TechGyan, one of Mi­crosoft’s exclusive cloud part­ners in In­dia who deals with both Azure and Of­fice 365 prac­tices. Ra­mani has been work­ing a lot with NGOs (or Not for Prof­its) and de­ploy­ing tech­nol­ogy so­lu­tions for them so that they are more pro­duc­tive. He works closely with NASSCOM Foun­da­tion and helps Not For Prof­its lever­age tech­nol­ogy in a more ef­fi­cient and pro­duc­tive man­ner.

for Busi­ness for com­plete com­mu­ni­ca­tions (which also en­abled us to sup­port tech­ni­cally our branches by RDP). This would be unimag­in­able with­out com­mit­ment from Mi­crosoft and NASSCOM to non-prof­its like us. Spe­cial thanks to TechGyan for pro­vid­ing in­cred­i­ble and pa­tient sup­port which has en­sured that we could able ex­tract all fea­tures of O365 cloud to our ben­e­fit.”

PRA­GA­TEE FOUN­DA­TION

Pra­ga­tee started oper­a­tions in 2005 pri­mar­ily in three ver­ti­cals, viz., ed­u­ca­tion (It runs 150 Tech­nol­ogy Ed­u­ca­tion Cen­ters for un­der priv­i­leged in Ma­ha­rash­tra. One co-or­di­na­tor per 10 cente; Med­i­cal (Free Med­i­cal, Di­a­betes, Eye Test­ing Camps); So­cial (Women’s pro­grams like Beauty Par­lor train­ing, Nurs­ing & Med­i­cal train­ing).

Pra­ga­tee had very ba­sic in­fras­truc­ture in­clud­ing 20 email IDs be­ing a mix of gmail and pop IDs. The rudi­men­tary IT In­fras­truc­ture meant that there was chaos. Of­fi­cial com­mu­ni­ca­tion was done us­ing Gmail and pop ac­count with no track of who sent what. Track­ing of of­fi­cial mails was not pos­si­ble as the whole ef­fort was ar­bi­trary. In­de­pen­dent cen­ters used email id of cen­ter in charge. When this per­son left, all mails left with him since he used his per­sonal ac­count. Doc­u­ment Man­age­ment was nonex­is­tent. And Com­mu­ni­ca­tion was us­ing Mo­bile calls.

OF­FICE 365 IM­PLE­MEN­TA­TION AND ADRESS­ING PAIN POINTS

Be­fore the im­ple­men­ta­tion, the TechGyan Team spent some time to ex­plain to the Cus­tomer the many draw backs of their cur­rent style of work­ing. It was em­pha­sized to them that they should shift com­plete Email to Cor­po­rate Email sys­tem. So as first step TechGyan helped them to get 200 li­censes of Of­fice 365. The aim was to give one email to each cen­ter. Re­main­ing 50 li­censes could then be used by the train­ing staff and Man­age­ment.

Fol­low­ing ser­vices were de­liv­ered: • Get­ting 200 li­censes from Mi­crosoft • Do­main ver­i­fi­ca­tion on the por­tal • Mail mi­gra­tion from Gmail and POP mail to Of­fice 365 • Setup look on PCs • Setup Mo­biles • Setup Skype for Busi­ness • Setup 5 Team sites in SharePoint • Setup One Drive for Busi­ness • Train­ing

With Of­fice 365, Pra­ga­tee has got a Cor­po­rate iden­tity. All the ex­ist­ing users of Email who were us­ing a mix of Gmail and POP mail now are on One Plat­form .This has hugely im­proved the Mail track­ing. With ev­ery cen­ter us­ing of­fi­cial mail id, a com­mon sense of iden­tity is es­tab­lished. And if a cen­ter co­or­di­na­tor leaves, the mails re­main with Pra­ga­tee. That is huge. A slow roll out of SharePoint and One Drive for Busi­ness is on. Once com­plete, all the doc­u­ments of the Or­ga­ni­za­tions will be at one place. To­day th­ese are scat­tered over 100 sys­tems which is chaotic.

With in­creased Skype for Busi­ness roll out it is ex­pected that it will be­come one com­mon plat­form for Com­mu­ni­ca­tion.

In ad­di­tion, TechGyan has also de­liv­ered ad­di­tional sys­tem in­clud­ing Or­ga­ni­za­tional Cal­en­dar and Task As­sign­ment sys­tem based in SharePoint. This has have had tremen­dous So­ci­etal Im­pact. It runs 150 Tech­nol­ogy Ed­u­ca­tion Cen­ters for un­der priv­i­leged in State of Ma­ha­rash­tra. Once the roll out is com­plete, the course­ware de­sign will be done us­ing SharePoint Team site with MS Of­fice co-au­thor­ing. More fun­da­men­tal will be the fact that the Best Teach­ers will de­liver lec­tures us­ing Skype for Busi­ness mak­ing fun­da­men­tal

dif­fer­ence in the qual­ity of teach­ing. And open­ing a new Ed­u­ca­tion Cen­ter would just need pro­vi­sion for a PC and a screen to project the Teacher and Course which will cut down the cost of new cen­ter by 40%. So with 40% re­duc­tion in cost of new cen­ter cou­pled with a ma­jor in­crease in qual­ity of the teach­ing due to few good teach­ers reach­ing out to more stu­dents, this is a po­ten­tial game changer.

“We have re­cently im­ple­mented Of­fice 365 in our Or­ga­ni­za­tion. It’s a fan­tas­tic Plat­form for Pro­duc­tiv­ity cov­er­ing our com­plete needs in the area of Email, Col­lab­o­ra­tion, Doc­u­ment Man­age­ment , Com­mu­ni­ca­tion, Video Con­fer­enc­ing and Per­sonal File Stor­age and Sync. It is very use­ful to all our em­ployee, man­age­ment team and vol­un­teers. The best pro­duc­tiv­ity part is SharePoint that makes on­line col­lab­o­ra­tion eas­ily with suf­fi­cient cloud stor­age. We would like to ex­press our thanks to Mi­crosoft and NASSCOM for pro­vid­ing us this Ser­vice and Thank You TechGyan for en­sur­ing that we use this won­der­ful ser­vice in a Pro­duc­tive man­ner. With­out your hand hold­ing, we would not have been able to use it pro­duc­tively.” Says Rakesh Wani, Ad­min­is­tra­tor, Pra­ga­tee Foun­da­tion.

HABI­TAT FOR HU­MAN­ITY

Habi­tat for Hu­man­ity is an In­ter­na­tional NGO in­volved in de­liv­er­ing Houses for the Poor. Habi­tat was us­ing Of­fice 365 for ba­sic Email. Consumer Skype was used for Com­mu­ni­ca­tion. The Head Of­fice used a File Server. So users in Head Of­fice would ac­cess the shared files on the File Server. They would store their per­sonal files in the My Doc­u­ments folder of their PC. At the branch level, users would cre­ate their data on their PC.

PAIN POINTS AND DE­PLOY­MENT BEN­E­FITS

The rich func­tion­al­ity pro­vided by MS Ex­change On­line was not used by Cus­tomer as he had only im­ple­mented a ba­sic Email. Task al­lo­ca­tion and mon­i­tor­ing was a ma­jor is­sue. Cus­tomer wanted to un­der­stand how to share mail­boxes be­tween mul­ti­ple users. Cus­tomer also wanted a pro­vi­sion by which he could have copies of emails sent and re­ceived by users. Since Doc­u­ment us­age and Man­age­ment was nonex­is­tent, Cus­tomer wanted to know how he could stream­line doc­u­ments.

Of­fice 365 Im­ple­men­ta­tion: • Setup Shared Mail­box • Setup Su­per­vi­sor Mail­box where a copy of all sent and re­ceived

mails would go • Setup Al­low spe­cific Phones • Setup Or­ga­ni­za­tional Cal­en­dar • Setup Skype for Busi­ness • Setup Team sites in SharePoint • Setup SharePoint Tasks • Setup Pic­ture Li­brary in SharePoint • Setup One Drive for Busi­ness • Setup Yam­mer • Train­ing

TechGyan im­ple­mented Shared mail­box and Su­per­vi­sor Mail­box. Also gave Mo­bile De­vice Man­age­ment. Im­ple­mented Task Al­lo­ca­tion is now in SharePoint. SharePoint Team Sites and One Drive for Busi­ness was im­ple­mented too.

“We wish to put on record our ap­pre­ci­a­tion to Mi­crosoft and NASSCOM for pro­vid­ing us with Of­fice 365 Cloud Ser­vices. And we truly ap­pre­ci­ate the role played by TechGyan, who have en­sured that we make op­ti­mum uti­liza­tion of this Won­der­ful Tech­nol­ogy Plat­form,” says An­thony Thomas, Habi­tat for Hu­man­ity In­dia Trust.

BALANAND

Balanan­dis a li­censed NGO reg­is­tered un­der Bom­bay Pub­lic Trust Act, 1950, Or­phan­ages and other Char­i­ta­ble Homes (Su­per­vi­sion and Con­trols) Act, 1960 and Ju­ve­nile Jus­tice (Care and Pro­tec­tion) Act, 2000. Set up in 1984 to re­ceive shel­ter and re­ha­bil­i­tate orphaned, aban­doned and des­ti­tute mi­nors by way of adop­tion.

Balanand had a very ba­sic IT In­fras­truc­ture with only 10 ac­tive users. For Email, they were us­ing a few POP boxes which were con­fig­ured with the Out­look of the PC’s. So Out­look would down­load the mails from the POP box. How­ever, post the down­load, there was no backup of mails. And there was rudi­men­tary Mo­bile ac­cess. Col­lab­o­ra­tion was via Email at­tach­ments. Com­mu­ni­ca­tion be­tween 2 lo­ca­tions of Balanand was done via phone. Doc­u­ment cre­ation was done on the in­di­vid­ual hard disks of the users with no back­ups.

PAIN POINTS AND DE­PLOY­MENT BEN­E­FITS

Email man­age­ment was nonex­is­tent. A few users had setup per­sonal archive. But there was no check on PST backup and whether it was work­ing. So search­ing for a par­tic­u­lar Email was a task in it­self. Cost of Com­mu­ni­ca­tion was high and in­ef­fi­cient. With no backup Pol­icy, there was a Com­pli­ance gap. Due to fre­quent Email at­tach­ments, there were mul­ti­ple ver­sions of files float­ing around adding to con­fu­sion. As the User data was tied to his PC, in case of a crash, the User had to waste a lot of time.

A 20 user Of­fice 365 was im­ple­mented. Ev­ery user got a 50 GB mail­box. TechGyan mi­grated all old mails which were scat­tered in var­i­ous PSTs and also Gmail ac­count and cen­tral­ized them in Of­fice 365. Shared Cal­en­dars were setup to im­prove Col­lab­o­ra­tion. Next Skype for Busi­ness was im­ple­mented. This im­proved the com­mu­ni­ca­tion be­tween their 2 lo­ca­tions to a great ex­tent. SharePoint was setup with 6 Team Sites and ex­ten­sive Doc­u­ment Col­lab­o­ra­tion and co-au­thor­ing. All Users were trained on One Drive for Busi­ness. So their per­sonal Doc­u­ments were trans­ferred to One Drive. This en­sured that at any given time, their data was in sync with the Cloud since they had the lo­cal sync also setup. The Fol­low­ing ser­vices were de­liv­ered:

• Get­ting 20 li­censes from Mi­crosoft of the NGO plan

• Do­main ver­i­fi­ca­tion on the por­tal

• Mail mi­gra­tion from POP boxes and Gmail to Of­fice 365

• Setup look on PCs

• Setup Mo­biles

• Setup Skype for Busi­ness

• Setup 6 Team sites in SharePoint

• Setup Shared Cal­en­dars

• Real time co-au­thor­ing of doc­u­ments

• Setup One Drive for Busi­ness

• Train­ing

All the stated and un­stated Pain points were to­tally ad­dressed with Of­fice 365. And be­ing a Cloud Ser­vice, the lo­cal man­age­ment was also min­i­mized. This was im­por­tant for a Small Or­ga­ni­za­tion like Balanand with lit­tle Ad­min band­width. Shared Cal­en­dars gave a new mean­ing to Col­lab­o­ra­tion. The Doc­u­ment co-au­thor­ing in Real Time was highly ap­pre­ci­ated by Balanand. With doc­u­ments now in Team Sites and One Drive for Busi­ness, a User was pro­duc­tive from any de­vice.

All the 4 NGO’s have ex­pressed their com­plete sat­is­fac­tion with the De­ploy­ment and Sup­port. The De­ploy­ment of all work­loads is steadily in­creas­ing. When this sit­u­a­tion is com­pared to ear­lier ef­forts, the stark dif­fer­ence is ap­par­ent. In the ear­lier model, Mi­crosoft and Nasscom would do­nate the Soft­ware and hope that the NGOs would use the same. But the de­ploy­ment in re­al­is­tic terms was never more than 10%. How­ever this Pi­lot has con­clu­sively proved that a com­bi­na­tion of Soft­ware Do­na­tion with De­ploy­ment hand hold­ing tremen­dously in­creases the us­abil­ity.

The NGOs are do­ing won­der­ful work in their do­main. With Cloud Ser­vices like Of­fice 365, Mi­crosoft and Techgyan along with NASSCOM Foun­da­tion can work to­wards im­prov­ing the Pro­duc­tiv­ity and Busi­ness Pro­cesses of the NGOs by 25 to 40%. This in turn will make a huge im­pact as the NGOs can then touch lives of in­creased num­ber of peo­ple. That will be our con­tri­bu­tion to Dig­i­tal In­dia.

Suresh Ra­mani, TechGyan

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