5th FICCI Qual­ity Sys­tems Ex­cel­lence Awards for In­dus­try

FICCI Business Digest - - Special Feature -

The Qual­ity Coun­cil of In­dia (QCI) aims to cer­tify a min­i­mum of 22,000 MSMEs with the bronze level in 2017 un­der the 'ZED scheme' ini­ti­ated by the Prime Min­is­ter of In­dia, stated Adil Zain­ulb­hai, Chair­man, QCI, in New Delhi on Jan­uary 20, 2017, at FICCI's con­fer­ence on 'Sus­tain­able In­dus­try Growth through Qual­ity Sys­tems' on the theme 'Qual­ity Sys­tems to Achieve Goal of Make in In­dia'. He also fe­lic­i­tated the win­ners of the '5th FICCI Qual­ity Sys­tems Ex­cel­lence Awards for In­dus­try'.

Zain­ulb­hai said that the am­bi­tious ZED pro­gram hopes to cer­tify one mil­lion MSMEs in the next three years. To meet this tar­get, he urged the in­dus­try gi­ants to ac­quire prod­ucts and ser­vices only from cer­ti­fied mer­chants and man­date MSMEs to se­cure at least the bronze stan­dard for their prod­ucts and ser­vices.

Speak­ing on im­prov­ing the qual­ity of life, Zain­ulb­hai said that con­sumers need to de­mand qual­ity goods and ser­vices and re­ject sub­stan­dard prod­ucts. This will force the man­u­fac­tur­ers and ser­vice providers to de­liver qual­ity goods and ser­vices which would ad­vance the over­all qual­ity. He added that the qual­ity of prod­ucts and ser­vices at the ground level in In­dia did not meet the min­i­mum stan­dards. This can be changed only by mea­sur­ing qual­ity and en­forc­ing qual­ity stan­dards in all spheres of life.

Al­lud­ing to the chang­ing face of prod­ucts, Som Mit­tal, For­mer Pres­i­dent, NASS­COM, said that the prod­uct lifecycle had short­ened over the years and in­no­va­tion was tak­ing place at a fast pace. All prod­ucts are soft­ware em­bed­ded and rate of adop­tion of tech­nol­ogy has risen dra­mat­i­cally; thus it has be­come es­sen­tial to mea­sure qual­ity of prod­ucts to meet the cus­tomer's ex­pec­ta­tions and en­hance his/her ex­pe­ri­ence.

Mit­tal said that it was con­sid­ered that pro­vid­ing qual­ity meant es­ca­la­tion in cost which is not true in all cir­cum­stances. He added that cus­tomer feed­back can play a big role in im­prov­ing qual­ity and ex­pe­ri­ence and the need was to em­power peo­ple through tech­nol­ogy to share their opin­ions openly.

Speak­ing on the rel­e­vance and im­por­tance of FICCI Qual­ity Sys­tems Ex­cel­lence Awards for In­dus­try, Shyam Bang, Ex­ec­u­tive Di­rec­tor, Ju­bi­lant Life Sciences Lim­ited, said that the awards are a way to mo­ti­vate and rec­og­nize the ef­forts of the com­pa­nies that have aug­mented the qual­ity of their prod­ucts to reach the global mar­kets.

In his vote of thanks Chetan Bi­jesure, Di­rec­tor, FICCI, said that FICCI was work­ing re­lent­lessly with QCI to im­prove the qual­ity of prod­ucts and ser­vices. He as­sured that FICCI will ex­pand its ac­tiv­i­ties and work closely with QCI and sup­port its ini­tia­tives.

On the oc­ca­sion, 'FICCI Qual­ity Sys­tems Ex­cel­lence Awards for In­dus­try: 2017' Hand­book was re­leased by the dig­ni­taries.

Adil Zain­ulb­hai, Chair­man, Qual­ity Coun­cil of In­dia (third from right) fe­lic­i­tat­ing the win­ners of the '5th FICCI Qual­ity Sys­tems Ex­cel­lence Awards for In­dus­try'.

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