Gadgets and Gizmos (India) - - MOBILES TRENDS -


Banks should of­fer mo­bile-based bank­ing ser­vice only to their own cus­tomers, be it bank ac­count or credit card ac­count hold­ers.


Banks should have a sys­tem of reg­is­tra­tion be­fore com­menc­ing mo­bile­based pay­ment ser­vice to a cus­tomer.


There can be two lev­els of mo­bile based bank­ing ser­vice—the first or ba­sic level in the na­ture of in­for­ma­tion like bal­ance en­quiry, SMS alert

for credit or debit, sta­tus of last five trans­ac­tions, and many other in­for­ma­tion pro­vid­ing ser­vices. The sec­ond or stan­dard level of mo­bile bank­ing ser­vices in­volve fi­nan­cial trans­ac­tions such as pay­ments, trans­fers and stop pay­ments.


Only In­dian Ru­pee-based ser­vices can be pro­vided.


When a bank of­fers mo­bile pay­ments ser­vice, it may be en­sured that cus--

tomers hav­ing mo­bile phones of any net­work op­er­a­tor should be in a po­si­tion to re­quest for ser­vice. Re­stric­tion, if any, to the cus­tomers of par­tic­u­lar mo­bile op­er­a­tor(s) may be only dur­ing the pi­lot phase.


Re­gard­ing in­ter-op­er­abil­ity be­tween banks and be­tween their mo­bile pay­ments ser­vice providers, it is rec­om­mended that banks adopt the mes­sage for­mats be­ing de­vel­oped by Mo­bile Pay­ments Forum of In­dia.


It new is sug­gested mo­bile pin that (MPIN) the banks to users. is­sue To a fa­cil­i­tate the mo­bile pay­ments MPIN may be is­sued and au­then­ti­cated by the bank or by a mo­bile pay­ment ap­pli­ca­tion ser­vice provider ap­pointed by the bank.


In cases where the cus­tomer files a com­plaint with the bank dis­put­ing a trans­ac­tion, it would be the re­spon­si­bil­ity of the ser­vice pro­vid­ing bank to ad­dress the cus­tomer griev­ance. Banks should for­mu­late charge-back

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